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Incident Response Specialist
Bottomline
posted 9hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The global incident management team is responsible for creating and ensurig adherence to processes that govern production environments. They need to partner with other stakeholders to drive continual improvement within Bottomline. We should seek to find the balance between streamlining processes for ease-of-use while keeping risk down for our customers.
Essential Job Functions:
- Execute and improve ITSM processes related to Incident, Problem and Change Management
- Understands, follows, and contributes to the refinement of ITSM processes, and create/analyze reports
- Work with stakeholders to ensure process adherence
- Respond to escalations as part of an on-call rotation
- Shows demonstrable ownership and follow-up of direction given
- Consistently shows initiative and drives work independently
- Offers creative, alternative approaches to current ways of doing things
- Identifies and manages risks making effort to mitigate or raising appropriately for guidance
- Proactively and consistently raises and reports on design deficiencies and product/operational/project risks
- Work with Product teams to capture application user experience in SLIs/SLOs
- Relates effectively to people across all levels, including leaders, peers, and other team members
Required Skills:
- Ability to communicate clearly with peers and leaders to convey complex problems in a simple manner, keep notes and report on events
- Highly organized, ability to juggle tasks and prioritize appropriately
- Solid understanding and use of tools to automate processes or report on data (Jira, PowerBI, etc.)
- Demonstrates strong commitment to personal learning and development
- Proven experience in relative field and/or a degree in related technologies
- Hands on experience in core focus
- Excellent written and verbal communication skills
- Contributing to complex documentation
- Ability to breakdown complex processes and explain them to non-technical members of the team
- Simplifies complex business problems to help engineering team conduct root cause analysis
- Supports data gathering and assimilation to formulate a hypothesis, and conducts an objective root cause analysis using a structured problem-solving approach
- Meets specific skills outlined in job description for specific role
Education and Experience:
- Bachelor s Degree in Information Technology, Project Management, or related field, or equivalent experience
- 1 year of experience with using ITIL based processes
Employment Type: Full Time, Permanent
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What people at Bottomline are saying
What Bottomline employees are saying about work life
based on 91 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Bottomline Benefits
Submitted by Company
Group Term Life and Personal Accident Insurance 
Cafeteria Work From Home Free Food Team Outings Health Insurance
Submitted by Employees
View more benefits 
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Bottomline Bangalore / Bengaluru Office Location
Bangalore / Bengaluru, Karnataka Office
Ground Floor, Luxor South Block, Bagmane Capital Tech Park, BAGMANE CONSTELLATION BUSINESS PARK, Ashraya Layout, Garudachar Palya, Mahadevapura, Bengaluru, Karnataka 560048
Bangalore / Bengaluru, Karnataka
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