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126 BNY Jobs

Senior Associate, Production Services Application Support Analyst

1-4 years

Chennai

1 vacancy

Senior Associate, Production Services Application Support Analyst

BNY

posted 9d ago

Job Description

Senior Associate, Production Services Application Support Analyst
We re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Assest Servicing Team. This role is located in Pune/ Chennai, India - HYBRID.
In this role, you ll make an impact in the following ways:
  • This role will involve interaction between different groups within technology and the business.
  • A key requirement is to oversee the running of various technology-based applications and services. Experience of ITIL related practices such as change, incident and problem management are essential. The candidate must have previous production services/support experience, project management, technology architecture and ITIL experience.
  • Previous production support experience is a must ideally within Finance or Banking will be added advantage.
  • Ability to handle day-to-day support activities for applications and overnight batches.
  • Responsible for providing technical and functional support to internal and external clients.
  • Trouble shooting skills for resolve incidents and problems.
  • Provision of a rapid response to customer incidents/requests where appropriate.
  • Participation in root cause analysis efforts and trends, assist in building
  • Maintenance of Issues logs, knowledge base articles and documentation.
  • Close interaction with Application Development teams, other production support teams and various stakeholders within the organization.
  • Client support, Track client issues, troubleshoot/research application issues are the essential functions required.
  • Highly motivated with the ability to work independently and in a team environment.
  • Well-organized with the ability to multi-task and prioritize with minimal supervision.
  • Excellent communication (written and verbal) and interpersonal skills.
  • Ability to understand and communicate concepts quickly, succinctly, and accurately.
  • Demonstrated aptitude for mastering new software applications.
To be successful in this role, we re seeking the following:
  • Good experience with Windows and other operating systems such as Unix.
  • Solid PL/SQL experience.
  • Experience working with helpdesk ticketing - Service Now. Well versed on ITIL process.
  • Experience with monitoring tools like Moogsoft and logging tools such as Splunk.
  • Knowledge of the Automation tools such as Moogsoft.
  • Knowledge around any Jobs Scheduling tools.
  • Good interpersonal and communication skills.
  • Knowledge, Understanding and experience around documentation in Confluence or SharePoint.
  • Good to have knowledge and/or exposure for any DevOps tools and techniques. - Preferences are Jenkins, GIT, Ansible, Docker, Selenium, and Prometheus.
  • Experince in Microsoft .Net (C# (preferable) or VB.Net, Web Development (Microsoft ASP.Net, MVC, Microsoft .Net Core), Angular, Desktop applications (C#, VB.Net, VB6 etc)
  • Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024

Employment Type: Full Time, Permanent

Read full job description

BNY Interview Questions & Tips

Prepare for BNY Application Support Analyst roles with real interview advice

Top BNY Application Support Analyst Interview Questions

Q1. Palindromic Substrings Problem Statement You are given a string 'STR'. Your task is to determine the total number of palindromic substrings ... read more
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What people at BNY are saying

3.2
 Rating based on 8 Application Support Analyst reviews

Likes

Flexibility in my team

  • Skill development - Good
  • +3 more
Dislikes

Increment/appraisal less

Read 8 Application Support Analyst reviews

Application Support Analyst salary at BNY

reported by 36 employees with 2-7 years exp.
₹3.2 L/yr - ₹10.6 L/yr
27% less than the average Application Support Analyst Salary in India
View more details

What BNY employees are saying about work life

based on 4.1k employees
63%
93%
76%
62%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

BNY Benefits

Free Transport
Cafeteria
Health Insurance
Work From Home
Free Food
Job Training +6 more
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BNY Chennai Office Locations

View all
Chennai Office
iNautix Technologies, 10-C Canal Bank Road, 4, TIDEL Park, Taramani Chennai
Tamil Nadu 600113
Chennai Office
iNautix, 8th Floor, Ascendas International Tech Park,CSIR Road,Taramani Chennai
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