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Engaged Employer

BNY

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3.9

based on 4.1k Reviews

Video summary

126 BNY Jobs

Senior Associate, Production Services Application Support Analyst

BNY Mellon International Operations (India)

3.9

based on 4.1k Reviews

1-4 years

Chennai

1 vacancy

Senior Associate, Production Services Application Support Analyst

BNY

posted 9d ago

Job Role Insights

Flexible timing

Key skills for the job

Project Management Web Development PLSQL Microsoft Power BI Selenium Testing Windows System Administration

+ 3 more

Job Description

Senior Associate, Production Services Application Support Analyst

We re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Assest Servicing Team. This role is located in Pune/ Chennai, India - HYBRID.

In this role, you ll make an impact in the following ways:

This role will involve interaction between different groups within technology and the business.
A key requirement is to oversee the running of various technology-based applications and services. Experience of ITIL related practices such as change, incident and problem management are essential. The candidate must have previous production services/support experience, project management, technology architecture and ITIL experience.
Previous production support experience is a must ideally within Finance or Banking will be added advantage.
Ability to handle day-to-day support activities for applications and overnight batches.
Responsible for providing technical and functional support to internal and external clients.
Trouble shooting skills for resolve incidents and problems.
Provision of a rapid response to customer incidents/requests where appropriate.
Participation in root cause analysis efforts and trends, assist in building
Maintenance of Issues logs, knowledge base articles and documentation.
Close interaction with Application Development teams, other production support teams and various stakeholders within the organization.
Client support, Track client issues, troubleshoot/research application issues are the essential functions required.
Highly motivated with the ability to work independently and in a team environment.
Well-organized with the ability to multi-task and prioritize with minimal supervision.
Excellent communication (written and verbal) and interpersonal skills.
Ability to understand and communicate concepts quickly, succinctly, and accurately.
Demonstrated aptitude for mastering new software applications.

To be successful in this role, we re seeking the following:

Good experience with Windows and other operating systems such as Unix.
Solid PL/SQL experience.
Experience working with helpdesk ticketing - Service Now. Well versed on ITIL process.
Experience with monitoring tools like Moogsoft and logging tools such as Splunk.
Knowledge of the Automation tools such as Moogsoft.
Knowledge around any Jobs Scheduling tools.
Good interpersonal and communication skills.
Knowledge, Understanding and experience around documentation in Confluence or SharePoint.
Good to have knowledge and/or exposure for any DevOps tools and techniques. - Preferences are Jenkins, GIT, Ansible, Docker, Selenium, and Prometheus.
Experince in Microsoft .Net (C# (preferable) or VB.Net, Web Development (Microsoft ASP.Net, MVC, Microsoft .Net Core), Angular, Desktop applications (C#, VB.Net, VB6 etc)