Production Services Specialist - GBS IND

Job Description:

About US

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The CSWT team leads the development of the next generation integrated technology solutions for the company s consumer and wealth management client-facing channels. Manages the Bank s award-winning websites and e-Commerce initiatives. Responsible for the technology that drives key client-facing platforms and channels across Retail, Preferred, and GWIM including our Digital, Online, Mobile, Contact Center and Voice, Payments and Commerce, Fraud, Financial Center and Architecture Technologies.

The CTO team is responsible for all Retail, Preferred and Global Wealth & Investment Management (GWIM) business aligned infrastructure and end-to-end production services. This includes direct responsibility for production support, problem and incident management, operational change, as well as service and program delivery. Also supporting vertical functions (Release, Deployment & Environment Management, Application Integration & Engineering, Application Integration & Engineering, Performance & Capacity Management, and Operational Excellence) to deepen concentration stability and innovation.

Job Description

• Application support role for CSW CTO Production Services is responsible for running the day-to-day retail business and operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Application Monitoring, Batch, Release/Deployment, Operational Readiness, Capacity/Availability Management, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.
• Active monitoring and maintaining the stability of live production systems, responding to incidents, troubleshooting technical issues.
• Performing root cause analysis and collaborating with development teams to ensure smooth operations and minimal downtime.
• Requiring strong technical expertise, excellent communication skills, and the ability to work under pressure in a fast-paced environment.
• Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Responsibilities:

• Prepare and present reports on production system performance, incidents, and resolution times to relevant stakeholders.
• Work closely with development teams, operations teams, and other stakeholders to identify and resolve issues effectively.
• Reporting
• Maintain detailed documentation of system configurations, troubleshooting procedures, and knowledge base articles.
• Assist in the deployment of new software updates and configurations to production environments, ensuring seamless transition.
• Actively monitor production systems for performance degradation, potential bottlenecks, and anomalies using monitoring tools.
• Investigate recurring issues, identify underlying causes, and develop preventative measures to avoid future incidents.
• Analyze system behavior, diagnose root causes of problems, and implement corrective actions to restore functionality. Quickly identify, escalate, and resolve production issues by monitoring system alerts, logs, and performance metrics.

Requirements

Educational Qualification : BE/ B. Tech

Certification : ITIL Certification

Experience : 4 to 6 Years

Foundational Skills :

J2EE technologies, webservices, Spring, Spring Boot, SQL , PL/SQL. Dynatrace, Splunk , Autosys

Desired Skills :

Excellent analytical skills to identify the root cause of complex issues and devise effective solutions. Clear and concise verbal and written communication to effectively convey technical information to both technical and non-technical audiences. Ability to meticulously review system logs and identify subtle anomalies impacting performance.

Work Timing : 7:30 am to 4:30 PM & 10:30 am to 7:30 pm

Job location : Chennai