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64 Bank of America Jobs
Production Services Specialist II
Bank of America
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About US
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.
Process overview
Payment Technology Application Support various payment mechanisms like ATM, Debit Card, Zelle, Account to Account transfer.
Application Support through Incident Management process driving towards Customer Impact mitigation, enabling great customer experience by reducing the application down time
Responsible for production support, problem and incident management, operational change, and infrastructure delivery, refresh, and upgrades
Manages the lifecycle of incidents through initial identification to mitigating customer impact, restoring environments to BAU status, and driving for permanent solution. Pursue the root cause of incidents.
Manages the problem life cycle for implementing a permanently solution. Identify, facilitate, and manage the actions to correct the known error.
Instituted Proactive Problem Management process to identify and resolve issues prior to service disruption
Job Description
Responsible for platform stability, proactive job monitoring, issue management resolution, triage, reporting and timely escalation. Responsible for break-fix activities which require reviewing Root Cause Analysis, Small Changes to Code or Debug for triage, Unit Test and Deploy in production following the release management code deployment process.
The ideal candidate must be highly self-motivated, proactive, attention to detail, good documentation communication skills to interact with partners like TI, Application, Other Prod Support teams like CCO, L1, L2, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency.
Responsibilities
- Monitor and support applications for 100% SLA meets.
- On call support
- Production Ticket/Issue Triage
- Preparing RCA - Root Cause Analysis (RCA) document
- Partner with Application team, CCO, Level 3 support teams to resolve the issue.
- Prepare and/or review Impact Analysis based on issue analysis.
- Hands on experience with L1 / L2 / L3 support workload.
- Write scripts to automate mundane daily BAU tasks.
- Willing to provide support after office hours, weekends and stay on call when business needs.
- Identify root cause in the code, perform break-fix activities in the code and/or DB.
- Follow the release management and code deployment process to migrate the code changes. If any.
- Consumer Banking domain experience
- Requirements
Educational Qualifications: B.E./ B Tech / M.E./M Tech /MCA [with B.Sc., B Com, BBM]/M.Sc. (Computer Science, IT, S/W, Mathematics, Electronics, Physics, Statistics)
Experience : 7 to 9 years
Certifications: ITIL Foundation Certification
Foundational skills:
- Basic Networking
- Java/J2EE, Microservice
- Advance level Unix
- Understanding on Database terminologies
- Oracle Database
- Production support experience
- Sound working knowledge on Ms-Office and Ms-Visio
- Splunk , Dynatrace tools
Desired Skills
Communication
- Effective Communication - Clear, Concise Ability to articulate Problem/Solution
- Should be able to participate or conduct conference calls with tech and business users.
- Good documentation skills - Required to close the tickets and/or send updates/reports to various stakeholders.
- Organizational and multi-tasking skills
Work Timings: 7:30 AM to 4:30 PM or 10:30 AM - 7:30 PM
Job Location: Chennai
Employment Type: Full Time, Permanent
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What people at Bank of America are saying
What Bank of America employees are saying about work life
based on 3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Bank of America Benefits
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