Vice President, Production Services Application Support II

• Vice President, Production Services Application Support II

We re seeking a future team member for the role of Vice President, Production Services Application Support II to join our Assest Servicing Team. This role is located in Chennai, India - HYBRID.

In this role, you ll make an impact in the following ways:

• We are seeking an Senior Production Services Application Support Analyst for Level 2 support for our Middle Office platform /Applications.
• Responsible for managing overall availability, reliability, and defect prevention.
  Respond to, diagnose, and resolve service disruptions
  Identify, define, and implement required monitoring and automation solutions
  Work closely with developers on continuous integration / continuous delivery solutions
  Conduct root cause analysis for complex production issues
  Reviews and evaluates project plans and objectives to ensure they meet system needs.
  Monitors changes to applications and their operating environment
  Create and maintain support documentation and procedures
  Ability to deal with time sensitive issues in support of critical service level commitments
  Contributes to the achievement of area objectives
  Should be willing to work weekends

To be successful in this role, we re seeking the following:

• Bachelors degree in computer science or a related discipline, or equivalent work experience required,
  advanced degree is beneficial, 5-7 relevent experience years of diverse experience in multiple areas of information technology required,
  experience in the securities or financial services industry is a plus.

Have knowledge and/or prior experience supporting Middle office Trade processing and their trade flow
Reconcile and validate trade capture and day trading activity in timely and accurate manner.
Coordinate with front office and other support teams, locally and globally, to address trade related enquiries and issues
Analytic and data driven experience in supporting applications part of the Trade Lifecycle
Experience in deployment and strong debugging skills in Docker
Linux system administration experience
Experience with IBM MQ/ messaging and Rabbit MQ middleware queues.
Experience with Ruby and Java framework applications
Experience with postgress databases and writing complex SQL queries.
Experience with monitoring tools a plus - Splunk, AppDynamics, Prometheus, Grafana, Moogsoft or related solutions
Familiarity with ITIL Service Management.
Troubleshoot and escalate alerts that cannot be resolved to appropriate section
Prioritize and handle service requests, incidents, change management and problem tickets

• America s Most Innovative Companies, Fortune, 2024
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