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Blue Yonder
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Application Support Lead in Warehouse Management and PLSQL
4-8 years
Bangalore / Bengaluru
1 vacancy
Application Support Lead in Warehouse Management and PLSQL
Blue Yonder
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide application support to global customers on WMS product with end-to-end ownership, proactive and innovative approach.
- Driving resolution of customer issues mostly of high complexity and criticality including non-functional / performance related issues.
- Provides direction and inputs for Root Cause analysis and proposes prevention ideas.
- Lead the team in day-to day operation by helping team members to achieve their goals.
- Handling customer escalations and working towards betterment of customer service.
- Demonstrates high technical expertise as required to support concerned solution, for e.g.,
- DBMS (ex: SQL, Oracle) for application support; reviewing and improving queries execution etc.
- Code debugging
- Troubleshooting Mobile application issues - Product and Domain:
- Develops good knowledge of product features and functionalities
- Possesses good knowledge of relevant industry domain and business processes of the customers
- Demonstrates good capability to have interactions related to business process impact and work-arounds with customers during issue resolution
- Proactively gains knowledge of new features and functionalities in next release - Guides/assists team members to resolve medium complexity issues.
- Collaborates with TAM and supports consumption/adoption improvement plans.
- Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness.
- Communicates (verbal and written) effectively with customers and BY stakeholders, pro-actively guides team members to communicate and influence customer positively.
- Collaborates relentlessly, passionately and respectfully with various BY teams and partners, provides guidance on collaboration challenges.
- Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like oursFind out here: Core Values
Employment Type: Full Time, Permanent
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