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Customer Quality Engineer
Cyient
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Serve as the primary point of contact for customer quality-related inquiries and concerns.
- Establish and maintain strong relationships with customers, understanding their quality expectations and requirements.
- Align & ensure the flow down of all customer-specific requirements into internal documentations
- 2. Quality Issue Resolution:
- Investigate and analyze customer-reported quality issues related to products shipped.
- Work collaboratively with internal teams, including engineering, testing, warehouse, process and production, to identify root causes and implement effective corrective & preventive actions.
- 3. Quality Assurance Planning:
- Develop and implement quality assurance plans for the products, including inspection criteria, testing protocols, and quality control measures.
- Collaborate with internal teams to ensure alignment with customer quality standards.
- Early involvement and engagement during FAI process to understand the issues and demand actions prior to series builds.
- 4. Product Testing and Inspection:
- Oversee and manage the testing and inspection of product to ensure compliance with customer specifications / requirements.
- Coordinate with production and testing teams to implement robust quality control processes.
- 5. Continuous Improvement:
- Drive continuous improvement initiatives related to product quality and process improvements.
- Collaborate with cross-functional teams to identify areas for improvement and implement corrective and preventive actions.
- 6. Customer Communication:
- Regularly communicate with customers to provide updates on quality improvement initiatives.
- Ensure timely and transparent communication regarding the resolution of quality issues and the implementation of corrective actions.
- 7. Documentation and Reporting:
- Maintain accurate and up-to-date records of customer interactions, quality investigations and corrective actions.
- Keep a track of customer complaints log, customer returns log, customer scores & customer audits.
- Generate regular reports on customer quality metrics and key performance indicators.
- Maintain yield reports / internal failure data tracking and actions in place.
- Track the ECN implementation and related documents updates and serial numbers
- 8. Compliance and Standards:
- Ensure compliance with industry standards and customer-specific quality requirements for products & processes.
- Stay abreast of evolving standards and regulatory requirements.
- Requirements:
- Qualifications:
- Bachelors degree / Diploma in Electronics Engineering, or a related field.
- Proven experience in customer quality engineering, particularly in the electronics industry.
- Strong understanding of electronic components, manufacturing processes, and quality control methodologies.
- Excellent communication and interpersonal skills.
- Problem-solving and root cause analysis & 8D expertise.
- Other Skills Preferred:
- Certification in quality management (e.g., Lean Six Sigma, AS Internal auditor etc).
- Familiarity with industry-specific quality standards and IPCA-610 & JSTD Class3 requirements
- Experience with electronic testing equipment and tools.
- Ability to manage internal issues and keep regular internal communication with
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Quality Engineer roles with real interview advice
What people at Cyient are saying
Rating based on 1 Customer Quality Engineer
review
Anonymous · Engineering - Software & QA
in Mysuru / Mysore
Likes
Standard work culture.. Work life balance
- Salary - Good
+6 more
Dislikes
Canteen service.
Customer Quality Engineer salary at Cyient
reported by
3
employees
₹4.7
L/yr - ₹8
L/yr
28%
more
than the average Customer Quality Engineer Salary in India
View more details
What Cyient employees are saying about work life
based on 4.4k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Cyient Benefits
View more benefits
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