Application Support Lead Interview Questions and Answers

Kibana is a data visualization tool used to analyze and monitor logs and metrics.

• Kibana is part of the Elastic Stack (ELK stack) and is used to visualize data stored in Elasticsearch.

• It allows users to create interactive dashboards and visualizations to analyze log data and metrics.

• Other monitor tools experience may include tools like Grafana, Prometheus, Nagios, etc.

KPIs for customers include response time, issue resolution rate, customer satisfaction, and retention rate.

• Response time - how quickly issues are acknowledged and addressed

• Issue resolution rate - percentage of issues resolved within a certain timeframe

• Customer satisfaction - measured through surveys or feedback

• Retention rate - percentage of customers who continue to use the product/service

To solve a complex customer issue, gather all relevant information, analyze the problem, communicate effectively, collaborate with team members, and provide timely updates.

• Gather all relevant information about the issue from the customer.

• Analyze the problem thoroughly to understand the root cause.

• Communicate effectively with the customer to manage expectations and gather additional details.

• Collaborate with team members or other departments if necessary to find a solution.

• Prov...read more

C24 is a workflow engine used for managing complex business processes.

• C24 allows for the creation of custom workflows and the automation of tasks.

• It can integrate with various systems and applications.

• C24 provides real-time monitoring and reporting of workflow progress.

• It can be used in industries such as finance, healthcare, and telecommunications.

• Examples of C24 workflows include loan origination, claims processing, and order fulfillment.