Application Support Lead

Application Support Lead Interview Questions and Answers

Updated 8 Jul 2024
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Q1. What is kibana and any other monitor tool experience.

Ans.

Kibana is a data visualization tool used to analyze and monitor logs and metrics.

  • Kibana is part of the Elastic Stack (ELK stack) and is used to visualize data stored in Elasticsearch.

  • It allows users to create interactive dashboards and visualizations to analyze log data and metrics.

  • Other monitor tools experience may include tools like Grafana, Prometheus, Nagios, etc.

Q2. What are the KPI for customer.

Ans.

KPIs for customers include response time, issue resolution rate, customer satisfaction, and retention rate.

  • Response time - how quickly issues are acknowledged and addressed

  • Issue resolution rate - percentage of issues resolved within a certain timeframe

  • Customer satisfaction - measured through surveys or feedback

  • Retention rate - percentage of customers who continue to use the product/service

Q3. How to solve a complex customer issue.

Ans.

To solve a complex customer issue, gather all relevant information, analyze the problem, communicate effectively, collaborate with team members, and provide timely updates.

  • Gather all relevant information about the issue from the customer.

  • Analyze the problem thoroughly to understand the root cause.

  • Communicate effectively with the customer to manage expectations and gather additional details.

  • Collaborate with team members or other departments if necessary to find a solution.

  • Prov...read more

Q4. Workflow and functional of C24

Ans.

C24 is a workflow engine used for managing complex business processes.

  • C24 allows for the creation of custom workflows and the automation of tasks.

  • It can integrate with various systems and applications.

  • C24 provides real-time monitoring and reporting of workflow progress.

  • It can be used in industries such as finance, healthcare, and telecommunications.

  • Examples of C24 workflows include loan origination, claims processing, and order fulfillment.

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