Blue Tokai Coffee Roasters - Manager - Learning & Development (4-5 yrs)

Job Title: Learning and Development Manager

Location: Mumbai & Delhi

Experience: 4-5 years

Industry: Quick Service Restaurants (QSR) / Food & Beverage

About the Company:

Blue Tokai Coffee Roasters is India's largest specialty coffee brand, headquartered in Gurgaon.

With a vision to make high-quality Indian coffee more accessible, the company has expanded to 4 roasteries and over 130 outlets across India and internationally in Japan.

Blue Tokai is known for sourcing top-quality Indian beans, expert roasting, and enhancing flavors to bring specialty coffee to consumers through its cafs and brewing classes.

Role Overview:

- The Learning and Development (L&D) Manager will be responsible for designing, implementing, and managing training programs to enhance employee skills and performance.

- The role involves leadership development, instructional design, and training execution, ensuring that employees are equipped with the knowledge and expertise required in a fast paced QSR environment.

- The candidate will also manage a team of coffee trainers across North India.

Key Responsibilities (KRA):

- Design, develop, and implement training programs aligned with business goals.

- Identify training needs through skills gap analysis and stakeholder consultation.

- Manage and oversee the Learning Management System (LMS).

- Develop instructional materials, e-learning modules, and in-person training sessions.

- Conduct leadership development programs to enhance managerial capabilities.

- Train and mentor coffee trainers to ensure consistency in training delivery.

- Collaborate with department heads to develop role-specific training plans.

- Monitor and evaluate training effectiveness, making improvements as needed.

- Ensure training programs adhere to industry best practices and compliance requirements.

- Drive employee engagement through continuous learning initiatives.

Required Skillset:

- Strong experience in Training & Development and Learning Management.

- Expertise in instructional design and curriculum development.

- Ability to conduct training needs analysis and skills assessments.

- Excellent communication, presentation, and facilitation skills.

- Proficiency in managing LMS platforms and digital learning tools.

- Strong leadership and team management capabilities.

- Ability to work collaboratively with cross-functional teams.

- Knowledge of the food & beverage or QSR industry is a plus.

- Master's/Bachelor's degree in Human Resources, Organizational Development, or a related field.