bluCognition - Manager - Process Excellence (5-6 yrs)

Role Summary:

- We are seeking a highly skilled and motivated Process Excellence Manager.

- The ideal candidate will be a Lean Six Sigma Green Belt/Black Belt and will have at least 5 years of experience in process improvement, quality assurance, and team leadership.

- This role requires a good understanding of Lean Six Sigma methodologies, process mapping, and SOP creation.

- The successful candidate will be responsible for driving process optimization, ensuring operational excellence, and delivering measurable improvements across the organization.

Key Responsibilities:

- Lead and mentor the Transactional Quality Assurance team to ensure high performance and continuous improvement.

- Foster a culture of accountability, collaboration, and innovation within the team.

- Monitor and evaluate transactional processes to identify areas for improvement.

- Develop and maintain detailed process maps, workflows, and Standard Operating Procedures (SOPs).

- Create training materials, including presentations, manuals, and e-learning modules, to support process education initiatives.

- Evaluate the effectiveness of training programs through feedback and performance metrics, and make improvements as needed.

- Act as a subject matter expert (SME) for process-related queries and provide ongoing support to teams implementing new processes or tools.

- Identify, analyse, and improve existing business processes to enhance efficiency, reduce costs, and improve quality.

- Lead and/or support Kaizen and Green Belt projects, ensuring successful completion and measurable results.

- Work closely with cross-functional teams to align process improvement initiatives with organizational goals.

- Promote a culture of continuous learning and process excellence across the organization.

- Stay updated on industry best practices and regulatory requirements, particularly those relevant to Telecom sector/industry.

Qualifications:

Education:

- Bachelor's/Master's degree in business, Engineering, Operations Management, or a related field.

Experience:

- 5-6 years of experience in leading transactional quality assurance teams.

- Proven track record of creating process maps, SOPs, and driving process improvement initiatives.

Certifications:

- Lean Six Sigma Green Belt certification (Black Belt certification is a plus).

- Minimum of 2 successfully executed Green Belt projects.

Skills:

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Proficiency in process mapping tools (Visio) and data analysis tools (Minitab, Excel).

- Ability to manage multiple projects and prioritize effectively.

Key Competencies:

- Leadership and team management

- Process optimization and innovation

- Attention to detail and quality focus

- Stakeholder management and collaboration

- Data-driven decision-making

Location: D - 3010, Solitaire Business Hub, Viman Nagar, Pune - 411014, Maharashtra, India

Mode of Work: Onsite / Work from Office (WFO)

Working Days: 5 Days a Week - Mondays to Fridays

Shift Timings: Day Shift - 11 AM to 8 PM IST with slight flexibility which could be required at times