Operations Manager

We are seeking a dedicated and experienced Operations Manager to oversee and optimize our payment collections processes. The ideal candidate will have a strong background in operations management, with a focus on payment collections, and a proven ability to improve efficiency, reduce delinquencies, and enhance customer satisfaction.

Manage Payment Collections:
Oversee the end-to-end payment collections process, ensuring timely and accurate collections while minimizing delinquencies and write-offs.

Team Leadership:
Lead, mentor, and develop the collections team, fostering a high-performance culture and ensuring the team meets and exceeds performance targets.

Process Improvement:
Identify and implement process improvements to enhance efficiency, reduce costs, and improve the customer experience in payment collections.

Compliance:
Ensure all collections activities comply with relevant regulations, company policies, and industry best practices.

Reporting & Analysis:
Develop and maintain metrics, reports, and dashboards to track collections performance and provide actionable insights to senior management.

Collaboration:
Work closely with other departments, including Finance, Customer Service, and Sales, to ensure alignment and support for collections activities.

Technology Utilization:
Leverage collections software and tools to automate processes and improve data accuracy and accessibility.

Qualifications:

Education: Bachelor s degree in Business Administration, Finance, or a related field. A Master s degree is a plus.
Experience: Minimum of 5 years of experience in operations management, with at least 3 years in payment collections.
Communication: Excellent verbal and written communication skills, with the ability to effectively communicate with internal and external stakeholders.
Technical Skills: Proficiency with collections software, CRM systems, and Microsoft Office Suite (Excel, Word, PowerPoint)
Customer Focus: Strong customer service orientation with the ability to handle difficult situations with professionalism and empathy.