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11 B:Live Jobs

Operations Manager

5-10 years

Bangalore / Bengaluru

1 vacancy

Operations Manager

B:Live

posted 5mon ago

Job Description

We are seeking a dedicated and experienced Operations Manager to oversee and optimize our payment collections processes. The ideal candidate will have a strong background in operations management, with a focus on payment collections, and a proven ability to improve efficiency, reduce delinquencies, and enhance customer satisfaction.
Manage Payment Collections:
Oversee the end-to-end payment collections process, ensuring timely and accurate collections while minimizing delinquencies and write-offs.

Team Leadership:
Lead, mentor, and develop the collections team, fostering a high-performance culture and ensuring the team meets and exceeds performance targets.

Process Improvement:

Identify and implement process improvements to enhance efficiency, reduce costs, and improve the customer experience in payment collections.

Compliance:
Ensure all collections activities comply with relevant regulations, company policies, and industry best practices.

Reporting & Analysis:
Develop and maintain metrics, reports, and dashboards to track collections performance and provide actionable insights to senior management.
Collaboration:
Work closely with other departments, including Finance, Customer Service, and Sales, to ensure alignment and support for collections activities.

Technology Utilization:
Leverage collections software and tools to automate processes and improve data accuracy and accessibility.
Qualifications:
Education: Bachelor s degree in Business Administration, Finance, or a related field. A Master s degree is a plus.
Experience: Minimum of 5 years of experience in operations management, with at least 3 years in payment collections.
Communication: Excellent verbal and written communication skills, with the ability to effectively communicate with internal and external stakeholders.
Technical Skills: Proficiency with collections software, CRM systems, and Microsoft Office Suite (Excel, Word, PowerPoint)
Customer Focus: Strong customer service orientation with the ability to handle difficult situations with professionalism and empathy.

Employment Type: Full Time, Permanent

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What people at B:Live are saying

Operations Manager salary at B:Live

reported by 1 employee with 11 years exp.
₹6.7 L/yr - ₹8.5 L/yr
30% less than the average Operations Manager Salary in India
View more details

What B:Live employees are saying about work life

based on 14 employees
75%
86%
60%
100%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

B:Live Benefits

Job Training
Free Transport
Child care
Gymnasium
Cafeteria
Work From Home +6 more
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