Associate - Customer Experience- Chat/Email

As a Customer Service Specialist , you will be a crucial part of our customer operations team, ensuring that our regulatory communications are handled efficiently, and our customers receive exceptional support. You will collaborate closely with the Customer Service Manager and the London customer operations team, contributing to the development and enhancement of our customer service processes.

Key Responsibilities:

• Interacting with customers on a regular basis on emails/chats
• Take responsibility for regulatory communications, ensuring they are sent out promptly and meet all requirements.
• Provide additional support with our ongoing customer inbound and outbound contact, picking up emails and calls as required.
• Support the Customer Service Manager in the development of customer service Provide support to the London customer operations team including administrative tasks Producing monthly and weekly reports in Google Sheets and Excel.
• Analysing bank details.
• Quality audits and control checks on regulatory processes Supporting customer service enquiries.