Operations Analyst

The Role

We're seeking a seasoned professional to join our team as a Payment Operations Specialist. The role will be responsible for executing key payment operations, ensuring process control, and maintaining effective communication with relevant teams. This role offers a unique opportunity to enhance backend operations, contribute to process improvements, and ensure business continuity through meticulous process management.

Key Responsibilities:

• Completing key payment operations and working closely with the Team Lead to ensure that all control checks are completed.
• Communicating with the payment team when any process discrepancies are identified.
• Working with teams across the business to map out all payment operations processes and maintain these process flows up to date.
• Effectively communicating any problems with the platforms or processes to applicable team members to ensure business continuity.
• Thinking of ways to constantly improve our back-end operations and working with different teams to reach improvement objectives.
• Contributing to the success of the payment team by not only executing your core duties, but by using your experience to impact how our processes and products perform.
• Pulling together repayment and process data required by the Operations team.

About you

The ideal candidate will have a track-record in delivering results in a fast-moving business and hence be comfortable with change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

Required Skills:

• You have excellent analytical and numerical skills.
• You have good communication skills (in English).
• You are proficient in G-Sheet and Excel.
• You can manage end-to-end operational processes.
• 5 days work from office
• You have outstanding attention to detail.
• You are confident manipulating data sets.
• You can handle a fast-moving environment and interact with a wide range of people.
• You are great at solving problems and can prioritise and resolve issues.
• You are flexible to work late hours to align with UK working hours.

Preferred Skills:

• You have 1-2 years experience in the finance industry.
• You understand working in a regulated environment.
• Some knowledge of Jira and Confluence.
• SQL experience

Education Qualification:

• High School Diploma and Above