Customer Care Professional

Job Description: -

Deliver extraordinary customer service by responding to customer concerns regarding customer accounts - Should have excellent communication and English language skills (written and verbal) with good typing speed - Process customer requests in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat - Highlight issues through feedback and recommend changes in workflows, procedures, and service levels to meet customer needs and to ensure quality service always - Grow and nurture customer relationships in every interaction that results in measurable Customer value - Document necessary account information and offer custom solutions that benefit the customer - Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality - Balance customer interests with the interests of the company - Resolve all customer queries and follow established problem ticket recording procedures as appropriate - Gather relevant information from customers as required and update it accurately to facilitate the decision process.

Professional attributes : -

Needs proactiveness and anticipation to understand customers' problems - Adaptability to customer's need and requirement - Should be a problem solver

Personal attributes: -

We are looking for go-getters, with high drive and ownership - Candidate should have good communication and listening skills

For more details

Connect: harshit@staffingcomrade.com