International Business Development Manager

Job Title: Inside Sales (IBD)

Location: Hyderabad

Department: Customer Support and Sales

Job Purpose:

Omicsveu (Biogenex) is looking for driven sales professional to promote sales of the company's molecular pathology products and instruments. The candidate should possess a bachelor's degree in life sciences or with previous sales experience. Omicsveu (Biogenex) is searching for a person with great motivation and a hunger for success. The right personality will be rewarded in lieu of absolute qualifications.

Experience: 2 - 5 yrs

Location: Hyderabad

Job duties:

• Receive and process customer orders in a timely fashion and in accordance with company protocols
• Answers customer questions related to Omicsveu (BioGenex) products
• Acts as a customer advocate who will help customers with any follow-up needs
• Understands customer requirements thoroughly and answers using the correct scientific concepts in a timely fashion
• Handles and documents all complaints, and ensures that complaints are addressed
• Escalates complaints to QA if there are adverse events with products
• Performs analysis on the trends of common complaints and reports complaint patterns
• Responsible for maintaining technical support logs and filling all records
• Updates customer contact information
• Plans and coordinates PM and service calls
• Provides product information, including datasheets and product SDS, to customers
• Conduct sales activities on molecular pathology products and instruments
• Actively acquire new leads through prospecting potential clients
• Monitor current accounts and pinpoint ways to increase sales
• Evaluate customers' needs and submit sales proposals to new and existing customers
• Prepare sales forecasts
• Log all customer contacts and lead follow-up in CRM to ensure accuracy and accountability
• Achieve sales quotas
• Develop monthly funnel activity for all products
• Analyze market opportunities and help to develop a marketing plan
• Provide reports to management regarding prospects, customer activities, staff activities, and marketing monitoring
• Perform pre and post-sales demonstration of BioGenex automated systems and training of end users including pathologists, scientists, and lab managers
• Train field sales and application specialists in new opportunity creation, selling, demonstrations, territory management, product installations, training, and troubleshooting