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8 Bigfix Jobs
Service Partner Manager (SPM) Division/Department: Channel Partner
4-9 years
Chennai
1 vacancy
Service Partner Manager (SPM) Division/Department: Channel Partner
Bigfix
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Reg Office: Bigfix Gadget Care LLP, No
22/2 2nd Street, Mangali Nagar, Arumbakkam
Chennai-600106
22/2 2nd Street, Mangali Nagar, Arumbakkam
Chennai-600106
Bigfix Gadgetcare LLP Job Description form
Note: This JD does not form part of the employment contract but is rather provided for guidance
The
The
precise duties and responsibilities of any job may be expected to change over time
Job holders will be
Job holders will be
consulted over any proposed changes to this JD before implementation
Name of the Candidate: - Job Type: Full time employment
Job Title: Service Partner Manager (SPM) Division/Department: Channel Partner
Reporting To: Operations Incharge/ COO Age Criteria: -
Gender Preference: - Location: Arumbakkam, Chennai
Date of writing/updating JD: 09/05/2024
We are seeking a detail-oriented Service Partner Manager to oversee our service department, ensuring the
highest level of customer satisfaction through efficient handling of customer service interactions, reports,
and repairs
The Service Manager will play a crucial role in developing lasting customer relationships,
The Service Manager will play a crucial role in developing lasting customer relationships,
managing service team members, and maintaining a strong working knowledge of industry standards,
practices, and our companys products and services
Success in this role requires a sales-minded attitude,
Success in this role requires a sales-minded attitude,
exceptional leadership skills, and the ability to foster positive relationships with customers and third-party
Main Responsibilities:
Facilitate communication between store, Head Office (HO), and service department to ensure
seamless execution of orders and maximize customer satisfaction
Collaborate with the IT department to develop tailored solutions to address operational challenges
2
Performance Management: Ensure achievement of Response Time (RT) and Turnaround Time (TAT) targets for all customer
Performance Management: Ensure achievement of Response Time (RT) and Turnaround Time (TAT) targets for all customer
Handle escalations promptly and efficiently, conducting field failure analysis and coordinating with
3
Partnership Management: Appoint and manage Service Partners and Franchises, creating awareness among prospective
Partnership Management: Appoint and manage Service Partners and Franchises, creating awareness among prospective
buyers about our technology and its benefits
Drive revenue generation through Service Partners
Drive revenue generation through Service Partners
(GSPs ASPs), fostering lead generation and opportunity funnel creation through various
channels including cold mailing and social media promotions
4
Training and Support: Guide and train signed-up partners on the usage of our app (servicer
bigfix
in) for streamlined lead
Training and Support: Guide and train signed-up partners on the usage of our app (servicer
bigfix
in) for streamlined lead
allocations, ensuring they meet conversion targets for the territory
Build and maintain strong partner relationships, conducting direct selling of our range of services
through our portal - www
servicer
bigfix
in
servicer
bigfix
in
5
Brand Management: Ensure brand hygiene through service partners and technicians, maintaining consistency and quality
Brand Management: Ensure brand hygiene through service partners and technicians, maintaining consistency and quality
6
Collaboration and Certification: Collaborate with Skill Sector Council for the certification of service partners and technicians,
Collaboration and Certification: Collaborate with Skill Sector Council for the certification of service partners and technicians,
ensuring adherence to industry standards and practices
http://www
servicer
bigfix
in/
servicer
bigfix
in/
Qualifications:
Educational Qualification: Min requirement of a Master s degree
Relevant Experience: 4+ years, Additional perk if any previous experience in a startup or electronics
Personal Traits: Excellent personality
The candidate should be a go-getter
Should be confident in brainstorming ideas and strategizing business plans
Excellent Communication presentation skills
The candidate should be a go-getter
Should be confident in brainstorming ideas and strategizing business plans
Excellent Communication presentation skills
Diplomatic in nature
Mobility self drive
Negotiation skills
Mobility self drive
Negotiation skills
Languages: English (Read, Write, Speak), Tamil (Read,Speak), Hindi (Read, Speak)
Skills: Technical IT tools - Excel, ppt, mis reports, Gmail and associated google office tools, etc to analyse, plan and forecast business
Should be tech savvy
Should be tech savvy
What does the candidate gain:
The candidate will get to work in a start-up environment
As any startup, we are fluid with our responsibilities and he/she will be handed multiple
opportunities in different domains to enhance their knowledge database in various areas and assist
them in finding a strong ground
A close knit employee community, ensuring personal attention towards your career development
6 Work days a week
bigfix
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in Aftersales support for electronic devices
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in - Managed service support for Insure-tech companies and OEMs
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in - Managed service support for Insure-tech companies and OEMs
vault
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in Device repository for our customers
bigfix
in Device repository for our customers
servicer
bigfix
in Repair Network connecting Service Centers
bigfix
in Repair Network connecting Service Centers
merchant
bigfix
in Enhances Shop Profits with Digital Protection
bigfix
in Enhances Shop Profits with Digital Protection
bigapps
in - Software and web development division of Bigfix Gadget are LLP
in - Software and web development division of Bigfix Gadget are LLP
For
Employment Type: Full Time, Permanent
Read full job description What people at Bigfix are saying
What Bigfix employees are saying about work life
based on 4 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Bigfix Benefits
View more benefits
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Bigfix Chennai Office Locations
Chennai Office
2/22A, Mangali Nagar, Arumbakkam, Chennai, Tamil Nadu 600106, India
Chennai
View on map
Chennai Office
2/22A, Mangali Nagar 2nd St, Gandhi Nagar, Arumbakkam, Chennai, Tamil Nadu 600106, India
Chennai
View on map
Service Partner Manager (SPM) Division/Department: Channel Partner
4-9 Yrs
Chennai
Business Development Executive Division/Department: Operations
1-6 Yrs
Chennai
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