Recovery Executive (Voice Process)

Make outbound calls to customers to inform them about the need for device recovery. Coordinate with customers to set up convenient dates and times for device recovery. Address any questions or concerns raised by customers during follow-up interactions.Responsibilities:

Outbound Calling: Initiate outbound calls to customers to inform them about the need for device recovery due to various reasons such as maintenance, upgrades, or security issues.
Scheduling Recovery: Coordinate with customers to schedule convenient dates and times for device recovery, considering their availability and preferences.
Addressing Customer Concerns: Actively listen to customer inquiries and concerns, providing clear and concise explanations. Address any issues or doubts related to the recovery process, data security, and potential downtime.
Follow-up: Maintain regular follow-up with customers to ensure timely and efficient recovery. Provide updates on the status of the recovery process and address any additional questions or concerns.
Documentation: Accurately document all customer interactions, including scheduled recovery dates, times, and any specific instructions.

Strong verbal communication skills in Hindi, Telugu, Kannada.

Ability to handle objections and convince customers effectively.

Prior experience in a voice process or telecalling role is preferred but not mandatory.