Area Manager( I & FR)

Role & responsibilities

As the Area Manager at Bharti Airtel Ltd, you will be responsible for handling installation, fault repair, Sales / Rental upgrade through service teams, migration of customer to better technologies, Partner management related activities. It would be your job responsibility to continuously to monitor, performance enhancement in-line with targets, process/SoP adherence, remove obstacles in service deliverable within AoP.

• Responsible for installation, fault repair & cable O&M activities for airtel broadband services customers for the zone
• Responsible for KPI delivery as per target
• Up keeping of broadband network (Cable Copper & ODN) and Network elements
• Strength partner infra to ensure timely delivery
• Migrate customers to better technology & speeds
• Responsible for continuous improvement in customer experience
• Responsible for process & SoP adherence
• Responsible for reduce OPEX expenditure
• Improvement in quality of workmanship in the zone
• S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams
• Optimum use of resources with planned productivity
• Responsible for timely material consumption
• Anticipate risks on services & take proactive action to ensure customer satisfaction
• Partner Management - Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts
• Work closely with all stakeholders to ensure smooth operations.
• Recommend process improvement to enhance customer experience
• Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
• Reduction of Gross fault Rate, Repeat, by taking up the proactive steps by clearing the faulty Tag rectification & NE rehab.
• GIS Vs field accuracy
• Gate meeting at defined frequency
• Visits as per defined norms
• Marquee permission
• Proactive corrections
• New process implementation

Preferred candidate profile

• BE / B Tech ECE with more than 6 yrs Or Diploma ECE with more than 8yrs of relevant work experience
• Good management and leadership skills.
• Self-Motivated and positive attitude person.
• Proactive and result oriented.
• Driving quality management.
• Team Player.
• Decision maker.
• Lead & Manage Change, Process Orientation & strong Customer Focus
• Excellent Negotiation, Customer Interfacing skills.
• Effective communication/interpersonal skills