Engineer Field Service

Key missions of the position:

• Planning and Implementation of all the retrofits/maintenance & overhauling of products at Customer site
• Secure product performances by monitoring and implementing the containment actions, troubleshooting etc .
• Having regular meeting with customer for the product performance and getting it sign-off on periodic basis as per the contractual requirements
• Improve Customer response time
• Cost Effectiveness by improving efficiency during warranty intervention, preventive and corrective maintenance, overhauling.

Main responsibilities:

• Deliver warranty services from delivery of the product to the end of warranty period
• Support during the commissioning of the Product/System on train and Locomotive
• Execute all Field scheduled operations (retrofit, overhaul, maintenance etc.) in order to meet FT objectives and Customer requirements
• Provide support to Engineering & Quality team for effective problem solving
• Ensure availability and use of special tools for Warranty & Customer support
• Ensure availability of Spares for 0km and Warranty service and efficiently manage site inventory required for maintenance and overhaul
• Ensure feedback of field experience at all stages to improve reliability of the products
• Challenge Customers claim and establish authenticity of customer warranty claim
• Responsible of EHS (Environment, Health and Safety) organization & deployment
• Participate actively in QRQC (Quick Response Quality Control) process & Failure Reporting Analysis & Corrective Action System (FRACAS)
• Periodic reporting of the open points of Customer and follow ups till the action is closed.