Business Manager - DTH (Odisha)

Position Description

The purpose of this role is to be at the frontline of the business for an entire territory with the responsibility of driving sales and end-to-end customer service. The role demands a manager who can increase market share, revenue and execute the GTM strategy. Also, the role requires to engage with partners & foster business relationships to enhance business for DTH.

Role & responsibilities

• Sales Management
• Optimize the sales and distribution network to enhance market penetration and ensure a robust channel presence in the assigned territory.
• Strengthen the distribution ecosystem by increasing activating outlets, effective coverage, and transacting outlets.
• Ensure brand visibility through organized merchandising activities to drive gross & net adds.
• Maintain adequate stock levels of various components in the inventory within the territory.
• Customer Experience
• Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.
• Maintain maximum availability of recharge options so that existing customers are adequately serviced.
• Support upgradation of customers to higher versions & plans.
• Ensure compliance with policies and processes by the Installation Engineers and ensure customer SLAs are met.
• Lead timely closure of service request loops & intervene and handle complaints in case of escalations.
• Stakeholder Management
• Manage and expand retailer network through incentives, seamless grievance redressal and quality of service.
• Form partnerships and train retailers/distributors to strengthen the DTH business.
• Effectively implement active relationship management programs & conduct on-the-job training programs for retailers and field sales executives.
• Identify techniques to enhance the customer experience and manage service requests better.
• Maintain industry best practices to enhance the efficiency and competitiveness of services.
• People Management
• Lead the territory team and update their knowledge base to cater to the organizational need.
• Coordinate between cluster managers of sales and service.
• Manage the team responsible for installing, servicing, and repairing structures and major components.

Skills and Competencies

• Technical Competencies
• Proficiency in sales and marketing techniques
• Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook
• Leadership and Behavioural Competencies
• Customer Obsession
• Collaboration and Influence
• Ownership Mindset
• Learning Agility
• Navigating Change
• Leaders Building Leaders
• Execution Excellence