Lead - Wireless Delivery

Role & responsibilities

Ensure processes are geared to meet the customer experience during installation and service recovery of wireline project. Analyze partner performance across the zone and implement strategies to ensure performance against set targets. Manage growth through resource planning, maximizing automation and selfcare usage Managing the team productivity. Optimize resource deployment across geographies Provide leadership in project management and take decision and make recommendations Basis the periodic audits, provide market/business insights across department.

Customer Focus Experience of field customer engagement A keen planner and implementer with insightful experience in handling operations entailing planning, budgeting, and resource deployment. Comprehensive understanding of diverse systems, functional imperatives & metrics, strategic and tactical intervention. Capable of taking independent decisions. Exposure to Customer service or Telecom business in similar customer service role.

Preferred candidate profile

• Good Skills in IWAN/Wireless.
• Transport Network Skills with media level troubleshooting.
• End to end Ownership of order delivery, TAT and CND.
• Driving - KPIs/SLA achievement as per Customer Contract.
• Material management.
• Performance monitoring and drive towards improvement.
• Analyze performance across the zone and implement strategies to ensure performance against set targets.
• Manage growth through resource planning, maximizing automation and selfcare usage.
• Managing the team productivity.
• Good Communications Skills.
• Partner Management, Team Management.