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Benchmark Incentive Leisure Travels

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10 Benchmark Incentive Leisure Travels Jobs

Travel Consultant

Benchmark Incentive Leisure Travels P Ltd

1-5 years

Bangalore / Bengaluru

1 vacancy

Travel Consultant

Benchmark Incentive Leisure Travels

posted 5mon ago

Job Role Insights

Key skills for the job

Customer Service Operations IATA Insurance Operations Service Sales Time Management

+ 2 more

Job Description

A travel consultant in the travel industry is a professional who helpsclients plan and arrange their travel experiences. The primary goal of a travelconsultant is to assist clients in creating memorable and hassle-free trips byproviding expert advice, coordinating travel arrangements, and ensuring allaspects of the journey are well-organized. Heres an overview of the jobprofile for a travel consultant:

Responsibilities:

Client Consultation: -Interacting with clients to understand theirtravel preferences, requirements, and budget. This involves active listeningand effective communication skills to gather relevant information.
Designing customized travel itineraries based on client preferences,including destinations, activities, transportation, accommodations, andsightseeing.
Staying updated on travel trends, destinations, attractions, localcustoms, visa requirements, and other travel-related information to provideaccurate and up-to-date advice to clients.
Making reservations for flights, accommodations, transportation, tours,activities, and other travel-related services. This includes comparing options,negotiating prices, and securing the best deals.
Coordinating all aspects of the trip, such as flights, transfers,accommodations, activities, and travel insurance, to ensure a seamless andstress-free travel experience.
Assisting clients in obtaining necessary travel documents, such asvisas, passports, and health-related requirements.
Providing excellent customer service by addressing clients inquiries,concerns, and requests before, during, and after their travels.
Handling unexpected issues or changes to travel plans, such as flightcancellations or changes in accommodations, to minimize disruptions and findsuitable alternatives.
Up-selling and Cross-selling: Recommending additional services,upgrades, or related products to enhance the clients travel experience andincrease revenue for the agency.
Utilizing travel booking systems, online resources, and travel softwareto research options, compare prices, and make bookings efficiently.
Meeting sales targets set by the company and contributing to revenuegeneration through successful client interactions.
Following up with clients after their trip to gather feedback, addressany issues, and build long-term relationships for repeat business.

Skillsand Qualifications:

Strong communication and interpersonal skills
Excellent organizational abilities
In-depth knowledge of travel destinations, cultures, and industry trends
Problem-solving and decision-making skills
Attention to detail and accuracy
Proficiency in travel booking systems and software
Sales and negotiation skills
Multitasking capabilities
Customer-focused mindset
Adaptability to changing circumstances
Time management skills
Educationand Experience:
A tourism graduate is typically required, but a bachelors degree inhospitality, tourism, or a related field can be advantageous.
Previous experience in customer service, sales, or the travel industryis beneficial.
Relevant certifications from organizations like the International AirTransport Association (IATA) can enhance credibility and knowledge.