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4 Bayfield Food Ingredients Jobs
Customer Support Specialist
Bayfield Food Ingredients
posted 6d ago
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Job Description
Join our team as a Customer Support Specialist , where youll be the vital link between our customers and our operations. In this role, you will ensure that our clients have the best experience possible with our products and services, while supporting our distribution network. As a Customer Support Specialist, you will handle inquiries, resolve issues, and provide guidance, ensuring customer satisfaction is at the heart of everything you do. Your insights and feedback will contribute to continuous improvement, making a tangible impact on our operations.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and support.
- Identify and resolve customer issues efficiently, ensuring a seamless experience.
- Assist customers with order placements, tracking, and adjustments, ensuring timely and accurate deliveries.
- Collaborate with distributors to address inquiries and provide them with the tools and resources they need for success.
- Gather customer feedback and insights to help improve products, services, and processes.
- Maintain accurate records of customer interactions, transactions, and issues for future reference.
- Support training initiatives for new team members and distributors, fostering a culture of continuous learning.
- Stay informed about industry trends and product updates to provide knowledgeable support.
Requirements:
- Bachelor s degree in Business Administration, Marketing, or a related field preferred.
- Minimum of 1 year of experience in a customer service or support role.
- Excellent communication and interpersonal skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric approach.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Knowledge of the food industry and distribution channels is a plus.
Benefits:
- Competitive salary .
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- Be part of a global company with a strong reputation in the food industry.
Employment Type: Full Time, Permanent
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