Customer Support Specialist

ABOUT OUR CUSTOMER SUPPORT ROLE:

We are looking for a professional and energized Customer Service Representative to support our Striven customers. If you love helping people and youre customer-centric, we want to meet you! Youll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative.

Striven ERP is our all-in-one business solution. It incorporates a suite of business tools- CRM, Accounting, Operations and Human Resources tools that work together to help small and mediums sized businesses grow, simplify and reduce costs.

We believe a specialized solution is worthy of every customer issue. We will create a tailored action plan to address and fix any customer issues. Members of the team are encouraged to go above and beyond to ensure that our customers are always fully informed and satisfied by phone, live chat, or email.

A TYPICAL DAY IN STRIVEN SUPPORT:

• Be responsive and relentless in providing support to Striven customers
• Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
• Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue
• Confirming issues have been fixed and communicated back to the customer accordingly
• Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
• Work with customers to learn about change requests they wish to have within the system
• Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system

REQUIRED:

• Ability to work independently and as part of a team
• Incredible communication
• Prioritization and organization skills
• Adaptability to process changes
• Multitasking abilities
• Attention to detail

Preferred:

• Associates Degree
• Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
• 3+ years of experience in Excel or Google Sheets
• Strong understanding of spreadsheet formulas and functions
• Experience with data analysis and visualization
• Excellent communication and problem-solving skills
• Strong documentation skills