Front Office & Customer Support Specialist

Roles and Responsibilities

Receive packages in front office receptionist area. Check-in incoming packages into our Mobile App.
Answer phone calls, respond to WhatsApp chats, respond to emails, respond to queries on mobile app, respond to SMSs.
Provide support guidance to customer s queries. Respond to refunds, claims and other customer issues.
Keep updating the frequently asked questions keywords on WhatsApp and Website.
Understand various tools used at yourDesiCart to respond to customer s questions better.
Build videos for explaining frequently asked customers questions. Coordinate with graphic team if needed.
Ensure every customer who approaches via WhatsApp, phone, email, mobile app etc is on-boarded in the system name, email and phone number.
Proactively track and report customer issues.
Faster responses to customer s queries, be available during the office hours.

Desired Candidate Profile

Excellent English speaking skills, polite customer handling skills
ProActive, smart and prompt responses
Good interpersonal skills
Ready to learn and adapt to processes