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Engaged Employer

ANR Software Private Limited

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4.4

based on 344 Reviews

Video summary

3 ANR Software Private Limited Jobs

Customer Support Executive

ANR Software Pvt. Ltd.

4.4

based on 344 Reviews

0-1 years

Noida

1 vacancy

Customer Support Executive

ANR Software Private Limited

posted 4mon ago

Job Role Insights

Fixed timing

Key skills for the job

Software Configuration Management Customer Service CRM Training MS Office Word Continuous Improvement

+ 2 more

Job Description

Respond to Customer Queries: Address customer questions, concerns, and feedback through various channels (email, CRM, and App/Play Store).

Resolve Issues: Troubleshoot product issues, ensuring prompt and effective resolution.

Provide Product Information: Educate customers on product features, usage, and benefits to enhance their experience.

Document Customer Interactions: Maintain detailed and accurate records of customer interactions, complaints, and resolutions in the CRM system.

Collaborate with Other Departments: Work closely with the Development, Database, Datacentre and other teams to resolve customer issues and ensure continuous improvement.

Identify Customer Needs: Proactively identify trends in customer queries and provide feedback to management for product or process improvement.

Assist in Training: Help onboard new team member or provide training as needed to ensure successful adoption of products and SOPs.

Employment Type: Full Time, Permanent

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Top ANR Software Private Limited Customer Support Executive Interview Questions

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asked in Java Developer interview

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