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Telecaller Champak Magazine
Delhi Press
posted 1mon ago
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Job Description
We are looking for a motivated and dynamic Telecaller to join our team at Champak Magazine. The primary responsibility of this role is to engage with customers over the phone to handle subscription renewals, resolve queries, and promote new subscription plans. The ideal candidate will have excellent communication skills, a customer-first attitude, and a flair for sales.
Key Responsibilities
- Make outbound calls to customers to remind them about subscription renewals and encourage renewals.
- Handle inbound calls, resolving customer queries and providing information about Champak Magazines subscription plans.
- Maintain an updated database of customer information and track interactions in the CRM system.
- Promote new subscription offers and upsell additional products when relevant.
- Follow up with potential leads to convert them into subscribers.
- Address customer complaints or issues promptly and escalate as necessary.
- Provide feedback from customers to the management team for continuous improvement.
- Prior 1 year experience in telecalling, customer service, or sales is preferred.
- Freshers with excellent communication skills are welcome to apply.
- Proficient in Hindi, English.
- Strong communication and interpersonal skills.
- Ability to multitask and handle customer objections with patience.
- Fondness for childrens literature and an understanding of its appeal.
- Basic computer knowledge (MS Office and CRM tools).
- Friendly and customer-focused attitude.
Employment Type: Full Time, Permanent
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Telecaller salary at Delhi Press
reported by
3
employees
₹0.1
L/yr - ₹0.2
L/yr
92%
less
than the average Telecaller Salary in India
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What Delhi Press employees are saying about work life
based on 41 employees
Strict timing
Monday to Saturday
Within city
Day Shift
Delhi Press Benefits
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