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6 Delhi Press Jobs
GM, Customer& Process Excellence (GM-CPE)
Delhi Press
posted 28d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Job Description
GM-CPEwill be responsible for developing and implementing strategies to consistently deliver exceptional customer experience both for external and internal customers, across all touchpoints, analysing customer feedback to identify areas for improvement, and collaborating with cross-functional teams to ensure customer satisfaction and loyalty are maximized within an organization. Along with customer excellence, the person will be responsible for identifying, analysing, and implementing improvements to the organizations business processes by utilizing methodologies like Lean Six Sigma, to optimize efficiency, effectiveness, and overall performance, often leading process improvement projects and fostering a culture of continuous improvement across departments.
Primary Responsibilities
- Identify areas for improvement by conducting process audits, analysing data, observing operations, and soliciting feedback from employees and customers.
- Conduct detailed process mapping as part of gap and root cause analysis to identify inefficiencies impacting customer deliverables.
- Guide, direct, maintain and monitor all activities associated with the successful Quality Application & Continuous Improvement.
- Collaborate with cross-functional teams to ensure alignment and successful project execution.
- Work closely with business leadership to implement and deliver process improvements to improve metrics of customer experience enhancement program.
- Ensure completion of process improvement projects within a specified time frame.
- Coordinate communication activities and market the process and results by publicising goals, plans, progress, and results.
Key requirements :
- Technical Skills:
- Proficiency in process improvement methodologies (Lean, Six Sigma, etc.)
- Data analysis and statistical tools (Excel, Minitab)
- Process mapping and modeling software (Visio)
- Soft Skills:
- Excellent communication and interpersonal skills
- Leadership and team building abilities
- Problem-solving and critical thinking
- Change management expertise
- Experience:
- Proven track record of successful process improvement projects
- Experience working across different business functions
- Ability to identify and prioritize improvement opportunities
- Specific Responsibilities:
- Analysing current customer impacting processes and identify areas for improvement
- Designing and implementing process improvement initiatives
- Developing and monitoring key performance indicators (KPIs)
- Facilitating cross-functional teams to drive change
- Training and coaching employees on process improvement methodologies
- Communicating project progress to senior leadership
Employment Type: Full Time, Permanent
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What people at Delhi Press are saying
General Manager salary at Delhi Press
reported by
2
employees
with 12-19
years exp.
Unlock
₹22.5
L/yr - ₹28.8
L/yr
30%
less
than the average General Manager Salary in India
View more details
What Delhi Press employees are saying about work life
based on 41 employees
Strict timing
Monday to Saturday
Within city
Day Shift
Delhi Press Benefits
View more benefits
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