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Telecaller
VenPep Solutions
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Overview:
A Telecaller plays a crucial role in the sales and customer service departments of organizations, serving as the first point of contact for many customers. This position involves engaging with potential and existing customers through phone calls, providing information about products or services, and addressing their queries. The Telecaller is responsible for not only making calls but also ensuring that the communication fosters a positive relationship between the customer and the organization. It is essential for the Telecaller to possess excellent persuasive skills to convert inquiries into sales, contributing directly to the organization s revenue goals. This role demands a mix of dedication, resilience, and insight into customer needs. The effectiveness in this role can greatly influence customer satisfaction levels and retention rates, therefore making it a key position in any customer-centric organization.
Key Responsibilities:
- Initiate outbound calls to potential and existing customers.
- Provide detailed information about product features and benefits.
- Handle customer inquiries and provide accurate information.
- Maintain customer records and update databases as necessary.
- Perform follow-up calls to convert leads into sales.
- Listen actively to customer needs and resolve issues promptly.
- Upsell and cross-sell products effectively during calls.
- Meet daily, weekly, and monthly sales targets.
- Prepare and submit daily performance reports to management.
- Actively participate in training sessions and workshops.
- Utilize CRM tools to manage customer interactions.
- Build strong rapport with customers to encourage loyalty.
- Identify customer needs and provide tailored solutions.
- Ensure compliance with company policies and regulations.
- Collaborate with team members to share best practices.
Required Qualifications:
- High school diploma or equivalent; Bachelors degree preferred.
- Proven experience in telemarketing or similar sales roles.
- Exceptional communication and interpersonal skills.
- Ability to work independently and in a team-oriented environment.
- Familiarity with CRM systems and Microsoft Office Suite.
- Strong persuasive and negotiation skills.
- Ability to handle rejection and remain motivated.
- Strong organizational and time-management abilities.
- Experience in customer service or sales is an advantage.
- Ability to thrive in a fast-paced environment.
- Willingness to learn and adapt to new challenges.
- Attention to detail and accuracy in data entry.
- Basic knowledge of call center operations.
- Fluency in English; additional languages are a plus.
- Strong work ethic and reliability.
- Availability to work flexible hours, including weekends.
Employment Type: Full Time, Permanent
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based on 3 employees
Flexible timing
Monday to Friday
No travel
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