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Vice President - Voice Ops
Barclays Shared Services
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Barclays Vice President - Voice Ops you may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
Essential skills-
Should have strong Contact centre, Customer support preferably in Voice Channel.
Should understand Banking environment
Should have experience of handling large teams
Purpose of the role
To address customer questions, concerns or requests while maintaining customer service expectations.
Accountabilities
- Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.
- Collaboration with teams across the bank to align, promote, and integrate customer care initiatives.
- Management and maintenance of customer records and documentation to ensure accuracy.
- Participation in training and development initiatives to improve customer skills, knowledge, and services.
- Identification of industry trends and developments related to customer service to implement best practice in customer care.
- Execution of escalation requests to the relevant team or senior management as required in a timely manner.
- Execution of customer service activities through various communication channels including chat, email, and phone.
Vice President Expectations
- Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
- Manage and mitigate risks through assessment, in support of the control and governance agenda.
- Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
- Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
- Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
- Adopt and include the outcomes of extensive research in problem solving processes.
- Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
Employment Type: Full Time, Permanent
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People are getting interviews through
(based on 18 Barclays Shared Services interviews)
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38%
17%
11%
11%
6%
17% candidates got the interview through other sources.
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What people at Barclays Shared Services are saying
Rating based on 5 Vice President
reviews
Anonymous · Operations / Strategy
in Noida
Likes
Worklife balance and flexible work hours
Dislikes
Bureaucracy and weak leadership
Read 5 reviewsVice President salary at Barclays Shared Services
reported by
102
employees
with 11-20
years exp.
₹30
L/yr - ₹71.3
L/yr
7%
more
than the average Vice President Salary in India
View more details
What Barclays Shared Services employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Barclays Shared Services Benefits
View more benefits
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