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389 Barclays Shared Services Jobs

Specialist Customer Care Support

2-5 years

Chennai

1 vacancy

Specialist Customer Care Support

Barclays Shared Services

posted 1hr ago

Job Description

As a Barclays Customer Care you may be assessed on provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
Essential skills:
Under-Graduate / Graduate / Post-Graduate in any discipline
Experience of working in a customer facing service environment
Effective communication skills
MS Office Suite (Preferably Excel, Word & PowerPoint)
Good typing skills (25-30 word per minute)
This role is based in Chen
Purpose of the role
To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.
Accountabilities
  • Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
  • Collaboration with teams across the bank to align and integrate operational processes.
  • Identification of areas for improvement and providing recommendations in operational processes.
  • Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
  • Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
  • Identification of industry trends and developments to implement best practice in banking operations.
  • Participation in projects and initiatives to improve operational efficiency and effectiveness.
Analyst Expectations
  • To meet the needs of stakeholders/ customers through operational excellence and customer service
  • Perform prescribed activities in a timely manner and to a high standard
  • No people leadership roles at this grade.
  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
  • Identify escalation of policy breaches as required.
  • Take responsibility for customer service and operational execution tasks.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
  • Work within well-defined procedures that may involve a variety of work routines.
  • Demonstrate an understanding of the procedures.
  • Evaluate and select the appropriate alternatives from defined options.
  • Make judgements based on the analysis of factual information.
  • Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

Employment Type: Full Time, Permanent

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People are getting interviews at Barclays Shared Services through

(based on 18 Barclays Shared Services interviews)
Job Portal
Recruitment Consultant
Referral
Company Website
Walkin
38%
17%
11%
11%
6%
17% candidates got the interview through other sources.
High Confidence
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What people at Barclays Shared Services are saying

What Barclays Shared Services employees are saying about work life

based on 1.1k employees
70%
79%
71%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Barclays Shared Services Benefits

Free Transport
Cafeteria
Free Food
Health Insurance
Job Training
Soft Skill Training +6 more
View more benefits

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