Cluster Manager/Senior Cluster Manager - Payments - Retail EMI Card

Cross Sell
Develop, launch and drive cross sell initiatives for sustainable profitability of the business
Responsible to drive business numbers from cross sell in line with business targets
Engagement with SPOCs and Key stakeholders of Cross Sell product partners (Insurance, asset care, wallet protect) to

New Capability Development
Engagement with other businesses to assess best practices across product/process action streams
Identify product & process initiatives for driving numbers and productivity
Leverage COE for ideation and drafting capabilities suitable for business requirements

Product management
Ownership of strategy and business update presentations of Monthly financials review and other important publications to Senior Management Team
Engagement with business stream owners and function stakeholders for Front End cost management, Operations Cost management & Collections metrics improvement

Sales Governance
Design & implement productivity improvement initiatives for Sales and Distribution Management team
Monitor and assess Sales Governance indicators in line with business expectations; expectation is to infer and suggest requisite course correction measures for process fallouts
Manage Business RCA of Customer complaints and drive course correction measures
Required Qualifications and Experience
Prior & relevant experience in the Financial Services Industry would be an added advantage.
Demonstrated success & achievement orientation.
Strong bias for action & driving results in a high performance environment.
Should have excellent communication skills along with strong presentation and data analytics skills.
Excellent Interpersonal Skills.
Exceptionally high motivation levels and needs to be a self-starter.
Strong analytical skills.
High level of proficiency in MS Office (PowerPoint and Excel).