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L3 Area Service Manager Pune
Bajaj Auto
posted 2hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
D - L3 - ASM Service
Job Title
Area Service Manager
Job Code
/Area Service Manager/L3
Function
Service - UB
Sub-function
-
Reports to
Divisional Manager, Service - UB
Office/Location
Pune
1. JOB PURPOSE
This is for the Chetak Technology Business which is primarily the 2 wheeler electric vehicle - Chetak. he Bajaj brand is well known in all pockets of India, and CTL is a subsidiary of Bajaj Auto.
An Area Service Manager is responsible for overseeing service operations, meeting revenue/volume targets and managing the service team in the region. The Area Service Manager is also responsible for the territory service requirements with focus on process/product improvement. The ASM would be a part of the Electric Vision of the company.
2. REPORTING RELATIONSHIPS
Reporting to
Direct Reports
Divisional Manager (Service - Urbanite)
NIL
3. INTERACTION WITH STAKEHOLDERS
Internal
External
Direct
- Service Training team
- Service Support team
- Sales team - Spares team
- Plant team
- R&D team
- Network Development team
- Service Support team
- Sales team - Spares team
- Plant team
- R&D team
- Network Development team
- Dealerships
- BAFL, Other financers
- BAFL, Other financers
4. JOB REQUIREMENTS
Educational Qualifications
Essential Any graduate from a premier institute.
Desired B.E./B. Tech. in Electrical/ Electronics Engineering
Work Exp
Min 3
Max 8
Industry Specification
Preferably Automotive - 2W/3W/4W
Need for travel
High
75%
5. KEY COMPETENCIES
Technical/ Functional
- Deep Understanding of service processes.
- Dealership Management
- Product Knowledge - Competition Tracking
- Product Quality
- Negotiation and Conflict Resolution
- Dealership Management
- Product Knowledge - Competition Tracking
- Product Quality
- Negotiation and Conflict Resolution
Behavioural
- Continuously raise the bar
- Ensure results with speed
- Meet customer expectations
- Ensure results with speed
- Meet customer expectations
6. KEY RESPONSIBILITIES
Provide product quality feedback and interface with R&D/plant/vendor teams to resolve issues, if any
Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.
Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits Improve Dealership capability by development and training of dealer service personnel Manpower
Guide dealer team to establish/upgrade/maintain Service Infrastructure in accordance with updated guidelines.
Establish, Sustain and Improve service Process at dealerships for Better Customer Service Experience
Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.
Readiness check for the Network under expansion.
Provide regular customer feedback on product and competition.
Warranty audit
Seamless Installation of Charging Stations through Vendor/ Dealer personnel.
Candidate should be flexible to move to other locations if business demands
Candidate should know local language spoken in the region
Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.
Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits Improve Dealership capability by development and training of dealer service personnel Manpower
Guide dealer team to establish/upgrade/maintain Service Infrastructure in accordance with updated guidelines.
Establish, Sustain and Improve service Process at dealerships for Better Customer Service Experience
Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.
Readiness check for the Network under expansion.
Provide regular customer feedback on product and competition.
Warranty audit
Seamless Installation of Charging Stations through Vendor/ Dealer personnel.
Candidate should be flexible to move to other locations if business demands
Candidate should know local language spoken in the region
Employment Type: Full Time, Permanent
Read full job descriptionBajaj Auto Interview Questions & Tips
Prepare for Bajaj Auto Area Service Manager roles with real interview advice
Top Bajaj Auto Area Service Manager Interview Questions
Q1. How do you go about checking Smoke issues, electronic issues and Vibration/Noise Issues in the vehicle?
asked in
Area Service Manager interview
View answer (1) 
Q2. How many colours can be seen at the tip of the spark plug and what is the reason behind each colour ?
asked in
Area Service Manager interview
View answer (1) Q3. What are some ideas for saving some significant costs in service operations with the advent of digitization ?
asked in
Area Service Manager interview
View answer (1) What people at Bajaj Auto are saying
Rating based on 47 Area Service Manager
reviews
Anonymous · Operations Support
in Jaipur, Rajasthan
Likes
Great Company to work with. Work pressure is not constant.
Dislikes
Company Authorized taxi vendor not available. Employees are expected to drive to Dealerships.
Read 47 reviewsArea Service Manager salary at Bajaj Auto
reported by
298
employees
with 1-15
years exp.
₹8.8
L/yr - ₹35.3
L/yr
98%
more
than the average Area Service Manager Salary in India
View more details
What Bajaj Auto employees are saying about work life
based on 3.5k employees
Strict timing
Monday to Saturday
No travel
Day Shift
Bajaj Auto Benefits
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