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144 Bajaj Auto Jobs
IBU L3 Customer Care & NPS
Bajaj Auto
posted 6d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Audit
- Monitoring DSS audit for plan vs actual and highlighting key gaps
- Audit sheet criteria revision due to change in channel approach
- Revision in audit sheet criteria for secondary channel approch
Cutomer interface
- NPS project pilot and scale-up coordination
- Analysis of customer complaint trends and monitoring its closure TAT
-Secondary channel coordination with field team for higher performance
- Creation of key aids - mobile app, CDMS enhancement for ease of monitoring
- Coordination with call centre for higher outcome and quality of MIS
Legal
- Coordination with legal team, RO and IT for updation of consumer cases on a regular basis
- Coordination with legal team for help in appointing advocates to represent BAL
- Coordination with finance for any customer compensation matters
Projects
- Liaise with IT team for mobile app, Power BI dashboard creation
The above list is not exhaustive and could evolve with changing needs & priorities of the company 5. KEY RESULT AREAS -Customer complaint management
- DSS audit process
- Consumer forum and Legal Notice process
- Projects undertaken for the quarter/ BU
- Monitoring DSS audit for plan vs actual and highlighting key gaps
- Audit sheet criteria revision due to change in channel approach
- Revision in audit sheet criteria for secondary channel approch
Cutomer interface
- NPS project pilot and scale-up coordination
- Analysis of customer complaint trends and monitoring its closure TAT
-Secondary channel coordination with field team for higher performance
- Creation of key aids - mobile app, CDMS enhancement for ease of monitoring
- Coordination with call centre for higher outcome and quality of MIS
Legal
- Coordination with legal team, RO and IT for updation of consumer cases on a regular basis
- Coordination with legal team for help in appointing advocates to represent BAL
- Coordination with finance for any customer compensation matters
Projects
- Liaise with IT team for mobile app, Power BI dashboard creation
The above list is not exhaustive and could evolve with changing needs & priorities of the company
- DSS audit process
- Consumer forum and Legal Notice process
- Projects undertaken for the quarter/ BU
Employment Type: Full Time, Permanent
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People are getting interviews at Bajaj Auto through
People are getting interviews through
(based on 172 Bajaj Auto interviews)
Campus Placement
Job Portal
Company Website
Walkin
Referral
Recruitment Consultant
46%
9%
8%
8%
5%
2%
22% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Bajaj Auto are saying
Customer Care salary at Bajaj Auto
reported by
2
employees
₹2.2
L/yr - ₹2.8
L/yr
10%
more
than the average Customer Care Salary in India
View more details
What Bajaj Auto employees are saying about work life
based on 3.5k employees
Strict timing
Monday to Saturday
No travel
Day Shift
Bajaj Auto Benefits
View more benefits
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