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Axis Bank
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151 Axis Bank Jobs
Branch:Branch Operations Head
Axis Bank
posted 5hr ago
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Key skills for the job
Job Description
- Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.
- Ensure all customer complaints and issues are resolved maintaining high service standards
- Establish and strengthen all key customer relationships to generate sustained business
- Ensure growth in account balances and achievement of aggregate cross sell points target
- Ensure maintenance of cash balance as per Cash Retention Limit
- Control and monitor leakage of income, office accounts and anti-money laundering s
- Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management
- Review branch operations reports and track exceptional transactions.
- Handle internal and external audit processes and attend audit queries immediately
- Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank
- Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute
- NCFM and AMFI Certifications
- Knowledge of banking products and services
- Knowledge of regulatory guidelines and norms
- Good communication (both verbal and written) skill in both English and the local language
- Ability to manage complex client situations
- Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
- Ability to handle pressure and meet deadlines
Employment Type: Full Time, Permanent
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What people at Axis Bank are saying
Rating based on 162 Branch Operations Head
reviews
Anonymous · BFSI, Investments & Trading
in New Delhi
All over good experience
- Salary - Excellent
As this is a banking industry, it is obvious to be over burden and sales pressure
Branch Operations Head salary at Axis Bank
What Axis Bank employees are saying about work life
Axis Bank Benefits
Loan Benefit Insurance Leaves Mobile Expense Reimbursement Meal Card Company Car Policy 
Health Insurance 
Job Training 
Soft Skill Training 
Work From Home 
Team Outings 
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