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Premium Employer

Axis Bank

Compare

3.8

based on 25.6k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Banking Company - 2024

156 Axis Bank Jobs

Branch:Branch Operations Head

Axis Bank Limited

3.8

based on 25.6k Reviews

7-9 years

Chikodi

1 vacancy

Branch:Branch Operations Head

Axis Bank

posted 10d ago

Job Role Insights

Fixed timing

Key skills for the job

Private Banking Customer Service Anti Money Laundering Branch Banking Branch Operations External Audit

+ 2 more

Job Description

About Branch Banking

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services.

About the Role

The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank

Key Responsibilities

Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.

Ensure all customer complaints and issues are resolved maintaining high service standards

Establish and strengthen all key customer relationships to generate sustained business

Ensure growth in account balances and achievement of aggregate cross sell points target

Ensure maintenance of cash balance as per Cash Retention Limit

Control and monitor leakage of income, office accounts and anti-money laundering s

Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management

Review branch operations reports and track exceptional transactions.

Handle internal and external audit processes and attend audit queries immediately

Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank

Qualifications

Optimal qualification for success on the job is:

Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute

NCFM and AMFI Certifications

Role Proficiencies

For successful execution of the job, the candidate should possess the following:

Knowledge of banking products and services

Knowledge of regulatory guidelines and norms

Good communication (both verbal and written) skill in both English and the local language

Ability to manage complex client situations

Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

Ability to handle pressure and meet deadlines

#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Refer to the Job Description

Employment Type: Full Time, Permanent

Read full job description

Axis Bank Interview Questions & Tips

Prepare for Axis Bank Branch Operations Head roles with real interview advice

Top Axis Bank Branch Operations Head Interview Questions

Q1. You are Handling cash operations then how you manage operations with sales ?

asked in Assistant Manager interview

View answers (87)

Q2. How many joint holders we can process in an account in once ?

asked in Assistant Manager interview

View answers (26)

Q3. 1)How will you extend business of bank. 2) How will you pitch the customer. 3) What kind of loans are distributed in large no. now adays?

asked in Relationship Manager interview

View answers (18)

View all 488 questions

What people at Axis Bank are saying

3.6

Rating based on 162 Branch Operations Head reviews

Anonymous · BFSI, Investments & Trading in New Delhi

Likes

All over good experience

Salary - Excellent

+6 more

Dislikes

As this is a banking industry, it is obvious to be over burden and sales pressure

Read 162 Branch Operations Head reviews

Branch Operations Head salary at Axis Bank

reported by 830 employees with 4-18 years exp.

₹4.5 L/yr - ₹16.2 L/yr

8% more than the average Branch Operations Head Salary in India

View more details

What Axis Bank employees are saying about work life

based on 25.6k employees

56%

46%

50%

99%

Strict timing

Monday to Saturday

Within city

Day Shift

View more insights

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