Walk in Drive - Phone Banking - Noida

We have a walk-in drive next week on dated 11th and 12th February from 10.30 am to 3 pm

It is for Inbound Customer Service process.

Job and Interview Location:

Axis Bank Limited | Tower-3, 4th Floor,  Axis House, Sector 128, Noida Expressway, Noida 201304

We are hiring for AM and Officer level only.

Please find JD below.

We are looking at Graduates with excellent English-speaking skills. MBA Freshers and immediate joiners are preferred.

Note :

We have 5 days working with rotational shifts and rotational week - offs

No night shift for females

No transportation facility provided.

About the Role

The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products

Key Responsibilities

Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time,

Delivering service with requisite courtesy and accuracy,

Demonstrating complete onus to customers queries / problems,

Adhering to product and process requirements with nil errors,

Escalating customer issues to the right internal stakeholders,

Ensuring process efficiency and effectiveness,

Complying to service and sales guidelines

Achieving Call Quality targets and other key performance indicators,

Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.

Qualifications

Optimal qualification for success on the job is:

Graduate or Post graduate from a recognized institution

2- 5 years of relevant experience

Role Proficiencies:

For successful execution of the job, a candidate should possess the following:

Excellent written and oral communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, Good comprehension skills, Team player with a positive attitude.

Knowledge about the Banking industry will be an added advantage.