Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Premium Employer

Axis Bank

Compare

3.8

based on 25.7k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Banking Company - 2024

157 Axis Bank Jobs

Branch:Branch Operations Head

Axis Bank Limited

3.8

based on 25.7k Reviews

7-9 years

Chikodi

1 vacancy

Branch:Branch Operations Head

Axis Bank

posted 16d ago

Job Role Insights

Fixed timing

Key skills for the job

Private Banking Customer Service Anti Money Laundering Branch Banking Branch Operations External Audit

+ 2 more

Job Description

About Branch Banking

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services.

About the Role

The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank

Key Responsibilities

Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.

Ensure all customer complaints and issues are resolved maintaining high service standards

Establish and strengthen all key customer relationships to generate sustained business

Ensure growth in account balances and achievement of aggregate cross sell points target

Ensure maintenance of cash balance as per Cash Retention Limit

Control and monitor leakage of income, office accounts and anti-money laundering s

Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management

Review branch operations reports and track exceptional transactions.

Handle internal and external audit processes and attend audit queries immediately

Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank

Qualifications

Optimal qualification for success on the job is:

Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute

NCFM and AMFI Certifications

Role Proficiencies

For successful execution of the job, the candidate should possess the following:

Knowledge of banking products and services

Knowledge of regulatory guidelines and norms

Good communication (both verbal and written) skill in both English and the local language

Ability to manage complex client situations

Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

Ability to handle pressure and meet deadlines

#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Refer to the Job Description

Employment Type: Full Time, Permanent

Read full job description

Axis Bank Interview Questions & Tips

Prepare for Axis Bank Branch Operations Head roles with real interview advice

Top Axis Bank Branch Operations Head Interview Questions

Q1. You are Handling cash operations then how you manage operations with sales ?

asked in Assistant Manager interview

View answers (88)

Q2. How many joint holders we can process in an account in once ?

asked in Assistant Manager interview

View answers (27)

Q3. 1)How will you extend business of bank. 2) How will you pitch the customer. 3) What kind of loans are distributed in large no. now adays?

asked in Relationship Manager interview

View answers (18)

View all 490 questions

What people at Axis Bank are saying

3.6

Rating based on 163 Branch Operations Head reviews

Anonymous · BFSI, Investments & Trading in New Delhi

Likes

All over good experience

Salary - Excellent

+6 more

Dislikes

As this is a banking industry, it is obvious to be over burden and sales pressure

Read 163 Branch Operations Head reviews

Branch Operations Head salary at Axis Bank

reported by 825 employees with 4-18 years exp.

₹4.5 L/yr - ₹16 L/yr

7% more than the average Branch Operations Head Salary in India

View more details

What Axis Bank employees are saying about work life

based on 25.7k employees

56%

46%

50%

99%

Strict timing

Monday to Saturday

Within city

Day Shift

View more insights

Compare Axis Bank with

HDFC Bank

3.9

Compare

ICICI Bank

4.0

Compare

State Bank of India

3.8

Compare

Kotak Mahindra Bank

3.8

Compare

IndusInd Bank

3.5

Compare

Yes Bank

3.7

Compare

Federal Bank

3.9

Compare

IDFC FIRST Bank

3.9

Compare

RBL Bank

3.6

Compare

Bandhan Bank

3.7

Compare

AU Small Finance Bank

4.2

Compare

Jana Small Finance Bank

3.8

Compare

Equitas Small Finance Bank

4.5

Compare

Ujjivan Small Finance Bank

4.1

Compare

Standard Chartered

3.7

Compare

Bank of America

4.3

Compare

NatWest Group

4.0

Compare

Barclays

3.8

Compare

Bank of Baroda

3.6

Compare

Canara Bank

3.4

Compare

Similar Jobs for you

Branch Relationship Officer at Axis Bank Limited

Srinagar, Kolkata + 1

5-8 Yrs

₹ 7-10 LPA

Brach Operation Manager at Axis Bank

Surendranagar, Junagadh + 1

5-10 Yrs

₹ 5-8 LPA

Branch Head at Axis Bank

Jalandhar, Ludhiana + 1

7-10 Yrs

₹ 7-10 LPA

Deputy Branch Manager at Indusind Bank

Ahmedabad

4-9 Yrs

₹ 6-12 LPA

Assistant Manager at HSBC electronic data processing india pvt ltd

Hyderabad / Secunderabad

7-11 Yrs

₹ 11-15 LPA

Branch Operations and Service Manager at AU Small Finance Bank

Indore, Ujjain + 1

5-9 Yrs

₹ 6.5-9.5 LPA

Control Analyst at DEUTSCHE BANK AG

Bangalore / Bengaluru

6-7 Yrs

₹ 8-9 LPA

Control Analyst at DEUTSCHE BANK AG

Bangalore / Bengaluru

6-7 Yrs

₹ 8-9 LPA

Account Opening Executive at Jyoti Portfolio Ltd

New Delhi

5-10 Yrs

₹ 5-8 LPA

Brach Operation Manager at Axis Bank

Daman & Diu, Jamnagar + 1

5-10 Yrs

₹ 5-10 LPA