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Axiom Technologies

Compare

2.6

based on 32 Reviews

44 Axiom Technologies Jobs

MAC Support Specialist

Axiom Technologies

2.6

based on 32 Reviews

2-5 years

Noida

1 vacancy

MAC Support Specialist

Axiom Technologies

posted 3mon ago

Job Role Insights

Fixed timing

Key skills for the job

Hardware Networking Air Ticketing Windows System Administration Service Management Active Directory Operating Systems

+ 3 more

Job Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities:

Setup and configuration of all MAC OS systems
Knowledge in Zero Touch Deployment for MACs
Provide 2 nd 3 rd Level Software Support
Knowledge of JAMF
Experience with JAMF self-service management and command-line
Imaging and reimaging of MAC s Laptops to latest OS Version
Diagnosing and Troubleshooting MAC related OS and Hardware problems
IMAC
Perform Software Installations on all Apple devices
Smart Hands Activities
Provide remote support for users traveling or at home.
Provide VPN support on Mac devices
Provide accurate asset information within the ticketing system to ensure an accurate asset database
Perform refresh of end-user devices in alignment with refresh schedules
Assist with Mac inventory activities as required weekly and monthly
Proper Documentation of End User Issues within Service Now
Backup and Restoration of End User Data
Create, modify, and maintain MAC processes and policies
Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
Ability to work in Active Directory for Windows if needed
Ability to work within Service Now
Strong ability to interact with Customers

In-depth knowledge of:

MAC/ Mac Support
JAMF Support
Apple Specialist
MAC Operating systems
Strong Troubleshooting of Mac Hardware or Software environments

Experience in a similar role

3+ years of relevant experience.

Must Have: JAMF Certification

What next

If you are looking for the next challenge in your career and wish to apply for

Employment Type: Full Time, Permanent

Read full job description

Prepare for Support Specialist roles with real interview advice

What people at Axiom Technologies are saying

What Axiom Technologies employees are saying about work life

based on 32 employees

76%

53%

71%

67%

Strict timing

Monday to Friday

No travel

Day Shift

View more insights

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