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27 Axiom Technologies Jobs
Data Architect-Bangalore/Pune-India
Axiom Technologies
posted 5hr ago
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Job Description
Axiom Technologies is a global IT services partner that supports medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
Roles and Responsibilities:
- Provide customer support for designated equipment
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Complete all administrative tasks associated with each call as documented in established policies and guidelines
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
- Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
- Report all time, mileage, and other requirements in an accurate and timely manner
- Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
- Other duties may be assigned to meet business needs
- Additional requirements may exist if the offer of employment is extended
IT Skills and Experience
- Windows 7 & 10, MS Office 2010/2013/2016/365
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to work overtime as required
- Ability to drive long distances, and occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must be able to pass annual criminal and motor vehicle background
- Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
- Must own a basic repair tool kit
SKILLS :
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- Microsoft Office applications
- EUC Support
- Security
IT Qualifications
At least two of the following:
- Bachelor of Engineering Computer Science, Bachelor of Technology Computer Science, Master of Computer Applications
- ITIL qualification
- MCP certification
Experience in a similar role
- 5+years of relevant experience
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologie.com
Employment Type: Full Time, Permanent
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Strict timing
Monday to Friday
No travel
Day Shift
Axiom Technologies Benefits
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