HR Operations Lead

What Youll Do

As our Global People Operations Manager, you will oversee a team of 4 People Operations Specialists based in India. You will ensure the efficient delivery of HR services, execution of audits, compliance with regional employment laws, and alignment with global HR policies.

You will work with cross functional partners to find opportunities to improve and streamline processes and then implement those improvements among our global People Operations team.

As a hybrid role, this position requires two days per week in the office, with the flexibility to work from home three days per week. You will report to the Senior Manager of People Operations

• Manage the daily operations of the People Operations team in India, overseeing service delivery, case management, and transaction accuracy.
• You will provide guidance to individual contributors across all levels to build a high-performing team culture
• Collaborate with the Senior Manager in the U.S. to align team objectives with global People operations strategy.
• Ensure that all employee inquiries, escalations, and People & Culture transactions are handled using Workday and ServiceNow, meeting service level agreements (SLAs) and maintaining compliance.
• Oversee complex or sensitive People & Culture cases that require escalation, ensuring resolution.
• Drive process improvement initiatives to streamline workflows, enhance efficiency, and improve the employee experience within the India region.
• Ensure compliance with local labor laws, tax regulations, and company policies, addressing any gaps or risks in partnership with legal and compliance teams.
• Represent the People Operations team during cross-functional meetings
• Assist in the execution of global People & Culture projects, ensuring successful implementation within the India team.
• Look for opportunities to automate processes utilizing Workday, write the requirements and test scripts, oversee testing and the successful implementation of the process change.

• Bachelors degree in Human Resources, Business Administration, or equivalent experience
• 6+ years of experience in HR operations or shared services, with at least 1-2 years in a leadership or managerial role.
• Knowledge of Indian labor laws, employment practices, and compliance requirements.
• Experience with HRIS systems (Workday preferred) and case management tools (e.g., ServiceNow).

#LI-Hybrid

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

We re Avalara. We re defining the relationship between tax and tech.

We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world.

We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We ve been different from day one. Join us, and your career will be too.

We re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

• Bachelors degree in Human Resources, Business Administration, or equivalent experience
• 6+ years of experience in HR operations or shared services, with at least 1-2 years in a leadership or managerial role.
• Knowledge of Indian labor laws, employment practices, and compliance requirements.
• Experience with HRIS systems (Workday preferred) and case management tools (e.g., ServiceNow).

#LI-Hybrid

• Manage the daily operations of the People Operations team in India, overseeing service delivery, case management, and transaction accuracy.
• You will provide guidance to individual contributors across all levels to build a high-performing team culture
• Collaborate with the Senior Manager in the U.S. to align team objectives with global People operations strategy.
• Ensure that all employee inquiries, escalations, and People & Culture transactions are handled using Workday and ServiceNow, meeting service level agreements (SLAs) and maintaining compliance.
• Oversee complex or sensitive People & Culture cases that require escalation, ensuring resolution.
• Drive process improvement initiatives to streamline workflows, enhance efficiency, and improve the employee experience within the India region.
• Ensure compliance with local labor laws, tax regulations, and company policies, addressing any gaps or risks in partnership with legal and compliance teams.
• Represent the People Operations team during cross-functional meetings
• Assist in the execution of global People & Culture projects, ensuring successful implementation within the India team.
• Look for opportunities to automate processes utilizing Workday, write the requirements and test scripts, oversee testing and the successful implementation of the process change.