Billing Analyst II

What Youll Do

The Billing Operations Analyst is responsible for ensuring customers are billed in an accurate and timely manner. Critical job responsibilities include reviewing sales documentation, ensuring that relevant contractual terms are captured in the billing system, preparing reports and other supporting documentation, generating customer invoices, and recommending changes to improve billing processes.

• Review sales agreements and orders to ensure that relevant contractual terms are captured in the billing system
• Verify that subscriptions are set-up in the billing system so that resulting invoices are accurate and produce the correct accounting treatment
• Support our mission to respond promptly to billing inquiries from customers and internal members
• Process customer cancelations requests and verify that customer accounts are de-provisioned or refunded.
• Work across departments to resolve customer issues related to billings
• Prepare billing reports and other related supporting documentation
• You will implement billing process improvements that increase efficiency, improve the accuracy of invoices, or strengthen controls
• Help develop and implement billing system improvements, including defining requirements and performing user acceptance tests
• Fulfil quarterly and annual audit requests
• You will report to Manager, Billing Operations

• A degree in accounting, or a degree in business administration in finance.
• You have 4+ years of experience in a billing role
• Hands-on experience with a top-tier CRM, Billing, or ERP system
• Advanced Excel skills (VLOOKUP, pivot tables)
• Work across multiple systems and navigate quickly from one system to another
• You have worked in an environment where you process a high volume of data
• Familiarity with revenue recognition and other generally accepted accounting principles
• You will collaborate with others to accomplish goals for the team.
• Hands-on experience with Salesforce, Zuora or NetSuite
• Open to work in shift- 5:00pm to 2:00 am (US Shift) Subject to change as per the process need.

#LI-Onsite

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

We re Avalara. We re defining the relationship between tax and tech.

We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world.

We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We ve been different from day one. Join us, and your career will be too.

We re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

• A degree in accounting, or a degree in business administration in finance.
• You have 4+ years of experience in a billing role
• Hands-on experience with a top-tier CRM, Billing, or ERP system
• Advanced Excel skills (VLOOKUP, pivot tables)
• Work across multiple systems and navigate quickly from one system to another
• You have worked in an environment where you process a high volume of data
• Familiarity with revenue recognition and other generally accepted accounting principles
• You will collaborate with others to accomplish goals for the team.
• Hands-on experience with Salesforce, Zuora or NetSuite
• Open to work in shift- 5:00pm to 2:00 am (US Shift) Subject to change as per the process need.

#LI-Onsite

• Review sales agreements and orders to ensure that relevant contractual terms are captured in the billing system
• Verify that subscriptions are set-up in the billing system so that resulting invoices are accurate and produce the correct accounting treatment
• Support our mission to respond promptly to billing inquiries from customers and internal members
• Process customer cancelations requests and verify that customer accounts are de-provisioned or refunded.
• Work across departments to resolve customer issues related to billings
• Prepare billing reports and other related supporting documentation
• You will implement billing process improvements that increase efficiency, improve the accuracy of invoices, or strengthen controls
• Help develop and implement billing system improvements, including defining requirements and performing user acceptance tests
• Fulfil quarterly and annual audit requests
• You will report to Manager, Billing Operations