Business Systems Analyst - CPQ

What Youll Do

We are seeking an experienced Salesforce CPQ Sr. Business Systems Analyst to oversee and drive our Quote to Cash initiatives. The ideal candidate will have extensive experience in Salesforce CPQ, Snowflake, and data analytics tools, and possess strong leadership and project management skills. This role involves taking leadership of initiatives with a team of analysts, managing end-to-end Quote to Cash Systems and Transformation projects, and ensuring that CPQ/Q2C solutions align with business objectives and deliver measurable results. You will be based in our Pune office working in the rotational evening shifts i.e. 1pm 10pm and 6pm 3am. As an individual contributor, you will report to the Sr. Manager of Revenue Operations.

What Your Responsibilities Will Be

Strategic Planning and Execution:

• Collaborate with senior management to define CPQ strategy and roadmap.
• Translate strategic objectives into actionable projects and initiatives.
• Oversee the execution of CPQ projects from inception to completion, ensuring timely and successful delivery.

Requirements Gathering and Analysis:

• Facilitate workshops and meetings with key stakeholders to gather and document detailed business requirements.
• Analyze current business processes and identify opportunities for improvement through CPQ solutions.

Solution Design and Architecture:

• Lead the design and architecture of Salesforce CPQ solutions, ensuring alignment with business goals.
• Collaborate with technical teams to validate solution feasibility and scalability.
• Ensure that solution designs adhere to industry best practices and Salesforce guidelines.

System Configuration and Customization:

• Oversee the configuration and customization of Salesforce CPQ settings including product bundles, pricing rules, discount schedules, and approval processes.
• Ensure consistency and quality in system configuration across projects.

Data Management and Governance:

• Ensure data integrity and quality within the Salesforce CPQ system.
• Oversee data migration and integration efforts, ensuring seamless data flow between systems.
• Ensure and document data access, transport, and storage compliance

Testing and Validation:

• Develop comprehensive test plans and lead the testing efforts to ensure CPQ solutions meet specified requirements.
• Coordinate user acceptance testing (UAT) and address feedback to refine solutions.

Training and Support:

• Develop and implement training programs for end-users to ensure successful adoption of Salesforce CPQ.
• Provide high-level support for complex CPQ-related issues and serve as an escalation point for the team.

Reporting and Analytics:

• Design and oversee the creation of custom reports and dashboards to monitor CPQ performance.
• Analyze key performance indicators (KPIs) and generate insights to inform business decisions.

Stakeholder Communication:

• Act as the primary point of contact for CPQ-related initiatives, ensuring clear communication and alignment with stakeholders.
• Facilitate regular status meetings and present project outcomes to senior management.

What Youll Need to be Successful

Personal Traits:

Consitently Curious and Innovative, with a strong sense of ownership of solution design and cross-domain/team innovation. A drive to collaborate and execute.

Education and Experience:

• Bachelors degree in business administration, Information Technology, Computer Science, or a related field.
• Minimum of 6-8 years of experience as a Business Analyst, with at least 4 years of experience specifically in Salesforce CPQ.

Technical Skills:

• Deep expertise in Salesforce CPQ configuration and customization.
• Strong understanding of the Salesforce platform, including Sales Cloud and integration tools.
• Proficiency in data migration, management, and integration best practices.
• Advanced knowledge of Salesforce reporting and dashboard creation.
• Expert in handling tools like Jira, Confluence, Microsoft 365 etc.

Certifications:

• Salesforce Certified CPQ Specialist certification is required.
  • Salesforce Certified Advanced Administrator or Platform App Builder certification is preferred.
  • Project management certifications such as PMP or Agile Scrum Master are a plus.
  • Soft Skills:
  • Excellent team player.
  • Strong analytical and problem-solving abilities.
  • Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
  • Highly organized with strong attention to detail.
  • Ability to manage multiple projects and priorities in a dynamic environment.

Additional Qualifications:

• Experience in industries such as SaaS, technology, manufacturing, or telecommunications where CPQ solutions are commonly used.
• In-depth understanding of sales processes and methodologies.
• Familiarity with Agile project management methodologies and tools.
• Working Conditions:
• Ability to work in the rotational shifts i.e. 1pm 10pm and 6pm 3am. from the office.
• Eligible for odd evening shift allowances as applicable.
• Occasional travel may be required for project meetings and stakeholder engagement.

How Well Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

What You Need To Know About Avalara

We re Avalara. We re defining the relationship between tax and tech.

We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world.

We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We ve been different from day one. Join us, and your career will be too.

We re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Personal Traits:

Consitently Curious and Innovative, with a strong sense of ownership of solution design and cross-domain/team innovation. A drive to collaborate and execute.

Education and Experience:

• Bachelors degree in business administration, Information Technology, Computer Science, or a related field.
• Minimum of 6-8 years of experience as a Business Analyst, with at least 4 years of experience specifically in Salesforce CPQ.

Technical Skills:

• Deep expertise in Salesforce CPQ configuration and customization.
• Strong understanding of the Salesforce platform, including Sales Cloud and integration tools.
• Proficiency in data migration, management, and integration best practices.
• Advanced knowledge of Salesforce reporting and dashboard creation.
• Expert in handling tools like Jira, Confluence, Microsoft 365 etc.

Certifications:

• Salesforce Certified CPQ Specialist certification is required.
  • Salesforce Certified Advanced Administrator or Platform App Builder certification is preferred.
  • Project management certifications such as PMP or Agile Scrum Master are a plus.
  • Soft Skills:
  • Excellent team player.
  • Strong analytical and problem-solving abilities.
  • Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
  • Highly organized with strong attention to detail.
  • Ability to manage multiple projects and priorities in a dynamic environment.

Additional Qualifications:

• Experience in industries such as SaaS, technology, manufacturing, or telecommunications where CPQ solutions are commonly used.
• In-depth understanding of sales processes and methodologies.
• Familiarity with Agile project management methodologies and tools.
• Working Conditions:
• Ability to work in the rotational shifts i.e. 1pm 10pm and 6pm 3am. from the office.
• Eligible for odd evening shift allowances as applicable.
• Occasional travel may be required for project meetings and stakeholder engagement.

Strategic Planning and Execution:

• Collaborate with senior management to define CPQ strategy and roadmap.
• Translate strategic objectives into actionable projects and initiatives.
• Oversee the execution of CPQ projects from inception to completion, ensuring timely and successful delivery.

Requirements Gathering and Analysis:

• Facilitate workshops and meetings with key stakeholders to gather and document detailed business requirements.
• Analyze current business processes and identify opportunities for improvement through CPQ solutions.

Solution Design and Architecture:

• Lead the design and architecture of Salesforce CPQ solutions, ensuring alignment with business goals.
• Collaborate with technical teams to validate solution feasibility and scalability.
• Ensure that solution designs adhere to industry best practices and Salesforce guidelines.

System Configuration and Customization:

• Oversee the configuration and customization of Salesforce CPQ settings including product bundles, pricing rules, discount schedules, and approval processes.
• Ensure consistency and quality in system configuration across projects.

Data Management and Governance:

• Ensure data integrity and quality within the Salesforce CPQ system.
• Oversee data migration and integration efforts, ensuring seamless data flow between systems.
• Ensure and document data access, transport, and storage compliance

Testing and Validation:

• Develop comprehensive test plans and lead the testing efforts to ensure CPQ solutions meet specified requirements.
• Coordinate user acceptance testing (UAT) and address feedback to refine solutions.

Training and Support:

• Develop and implement training programs for end-users to ensure successful adoption of Salesforce CPQ.
• Provide high-level support for complex CPQ-related issues and serve as an escalation point for the team.

Reporting and Analytics:

• Design and oversee the creation of custom reports and dashboards to monitor CPQ performance.
• Analyze key performance indicators (KPIs) and generate insights to inform business decisions.

Stakeholder Communication:

• Act as the primary point of contact for CPQ-related initiatives, ensuring clear communication and alignment with stakeholders.
• Facilitate regular status meetings and present project outcomes to senior management.