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167 Avalara Technologies Jobs

Product Research Operations Specialist

3-6 years

Pune, Bangalore / Bengaluru, Mumbai

1 vacancy

Product Research Operations Specialist

Avalara Technologies

posted 1d ago

Job Description

  • Own and optimize participant recruitment for product research studies to ensure a high quality of respondents and a strong response rate.
  • Manage participant databases and segments by leveraging internal data sources and research panels
  • Collaborate with customer support, marketing and other teams to source appropriate participants from our global customer base.
  • Develop effective outreach tactics (primarily email campaigns), manage outreach workflows and scheduling tools, and ensure compliance with privacy standards.
  • Administer gratuities and other participant incentives with precision and adherence to organizational guidelines.
  • Conduct quantitative research activities, including analytics, behavioral data, A/B testing, statistical analysis and surveys.
  • Produce dashboards and/or automated reporting for key UX metrics
  • Analyze and present research findings to drive actionable insights.
  • Advocate for accessibility, inclusivity, and user-centric design in all research activities.

Research Operations

  • Manage the end-to-end process of UXR participant recruitment and gratuity administration.
  • Maintain participant databases, ensuring accuracy and data privacy compliance.
  • Coordinate with Avalaras other customer-facing programs to ensure PXG recruiting aligns smoothly with broader customer engagement activities.
  • Identify and maintain incentive options, especially when recruiting in new regions.
  • Track response rates and optimized recruiting tactics are effective in meeting study quality and timeline expectations.

User Research Execution

  • Plan and execute quantitative research studies to uncover user behaviors, pain points, and needs.
  • Assist in evaluative research efforts, including usability testing and prototype validation. Collaborate with cross-functional teams to align research findings with business and product goals.
  • Deliver research insights through clear reports, presentations, and workshops.

Accessibility and Inclusion

  • Advocate for inclusive research practices, ensuring all user groups, including those with disabilities, are represented.


Preferred candidate profile



Perks and benefits




Employment Type: Full Time, Permanent

Read full job description

Prepare for Operations Specialist roles with real interview advice

Top Avalara Technologies Operations Specialist Interview Questions

Q1. Merge K Sorted Arrays Problem Statement Given 'K' different arrays that are individually sorted in ascending order, merge all these arrays ... read more
Q2. What is the low-level design for storing contacts in a phone book?
Q3. Minimum Number of Taps to Water the Garden Given a garden that extends along a one-dimensional x-axis from point 0 to point N, your task is ... read more
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What people at Avalara Technologies are saying

Operations Specialist salary at Avalara Technologies

reported by 1 employee with 5 years exp.
₹12.2 L/yr - ₹15.5 L/yr
122% more than the average Operations Specialist Salary in India
View more details

What Avalara Technologies employees are saying about work life

based on 277 employees
73%
80%
80%
72%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Avalara Technologies Benefits

Submitted by Company
Employee Assistance Program
Childcare Reimbursement Program
Flex-Wallet
Healthcare Benefits
Wellbeing Benefits
Diversity, Equity and Inclusion +4 more
Submitted by Employees
Work From Home
Health Insurance
Cafeteria
Free Food
Gymnasium
Team Outings +6 more
View more benefits

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Avalara Technologies Pune Office Location

View all
Pune, Maharashtra Office
Headquarter
7th floor, Amar Sadanand Tech Park (ASTP, Sadanand Estates, Baner Rd, opposite AMAR BUSINESS PARK, Veerbhadra Nagar, Baner Pune, Maharashtra
411045

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