Senior Salesforce Business Systems Analyst - CPQ

As a Senior Salesforce Business Systems Analyst, you will play a pivotal role in driving the implementation, enhancement, and optimization of our Salesforce platform to support our business operations. You will collaborate closely with cross-functional teams to understand business requirements, design scalable solutions, and ensure successful delivery of Salesforce initiatives. We are looking for a talented, highly motivated Senior Salesforce Business System Analyst to join our team!

Responsibilities:

• Maintain and Manage CPQ Processes: Oversee and optimize core business automations related to the configuration, pricing, quoting, and contracting workflows within Salesforce CPQ to align with business objectives and enhance sales efficiency.
• Troubleshoot and Resolve CPQ Issues: Address and resolve inquiries and concerns reported by the business related to Salesforce CPQ functionality and processes.
• Gather Business Requirements: Collaborate with the Technical Program Manager to gather and document business requirements for new initiatives or changes impacting Salesforce CPQ. This involves understanding detailed business processes and configurations integrating with Salesforce CPQ.
• User Story Development: Craft comprehensive User Stories within JIRA, encompassing problem statements, trigger points, testing scenarios, and technical recommendations specific to Salesforce CPQ enhancements or modifications.
• Declarative Solutions Implementation: Design, implement, test, and deploy declarative solutions within Salesforce CPQ modules, ensuring awareness of downstream implications for connected systems.
• User Acceptance Testing (UAT): Lead and execute UAT sessions with business stakeholders, demonstrating a thorough understanding of requested process flows within Salesforce CPQ.
• Data Analysis and Technical Support: Manage and support key technical initiatives through data analysis, particularly focusing on processes related to Salesforce CPQ initiatives within the scope.
• Evaluation of Technological Solutions: Evaluate new technological solutions and make recommendations to enhance the Salesforce CPQ user experience in collaboration with Development Leads and System Architecture.
• Documentation: Develop comprehensive documentation for architectural, design, technical, implementation, and test activities related to Salesforce CPQ.
• Maintain and Manage CPQ Processes: Oversee and optimize core business automations related to marketing, demand generation, sales development, sales, pipeline management, funnel reporting, and partner relationship management within Salesforce CPQ.
• Troubleshoot and Resolve CPQ Issues: Address and resolve inquiries and concerns reported by the business related to Salesforce CPQ functionality and processes.
• Gather Business Requirements: Collaborate with the Technical Program Manager to gather and document business requirements for new initiatives or changes impacting Salesforce CPQ. This involves understanding detailed business processes and configurations integrating with Salesforce CPQ.
• User Story Development: Craft comprehensive User Stories within JIRA, encompassing problem statements, trigger points, testing scenarios, and technical recommendations specific to Salesforce CPQ enhancements or modifications.
• Declarative Solutions Implementation: Design, implement, test, and deploy declarative solutions within Salesforce CPQ modules, ensuring awareness of downstream implications for connected systems.
• User Acceptance Testing (UAT): Lead and execute UAT sessions with business stakeholders, demonstrating a thorough understanding of requested process flows within Salesforce CPQ.
• Data Analysis and Technical Support: Manage and support key technical initiatives through data analysis, particularly focusing on processes related to Salesforce CPQ initiatives within the scope.
• Evaluation of Technological Solutions: Evaluate new technological solutions and make recommendations to enhance the Salesforce CPQ user experience in collaboration with Development Leads and System Architecture.
• Documentation: Develop comprehensive documentation for architectural, design, technical, implementation, and test activities related to Salesforce CPQ.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• Minimum of 8 years of experience as a Salesforce Business Systems Analyst, with a strong focus on Salesforce Sales Cloud and Service Cloud.
• Salesforce certifications such as Salesforce Administrator (ADM201) and Salesforce Advanced Administrator (ADM211) are highly preferred.
• Proven track record of successfully leading Salesforce implementation projects from inception to completion, including requirements gathering, solution design, configuration, testing, and deployment.
• In-depth understanding of Salesforce platform capabilities, including custom objects, workflows, validation rules, process builder, and Lightning components.
• Proficiency in Salesforce reporting and analytics tools, with the ability to develop complex reports and dashboards to support business insights and decision-making.
• Strong analytical and problem-solving skills, with the ability to translate business needs into technical requirements and solutions.
• Excellent communication skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Ability to work independently with minimal supervision, as well as part of a team in a fast-paced, deadline-driven environment.
• Experience with Agile or Scrum methodologies is a plus.