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Engaged Employer

Avalara Technologies

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3.5

based on 273 Reviews

161 Avalara Technologies Jobs

Tax Analyst - Case Management

Avalara

3.5

based on 273 Reviews

2-5 years

₹ 5 - 10.25L/yr (AmbitionBox estimate)

Pune

1 vacancy

Tax Analyst - Case Management

Avalara Technologies

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Automation Testing Taxation Wellness Troubleshooting

+ 3 more

Job Description

What Youll Do

We are looking for a Tax Analyst to join our fast-paced, dynamic company. This is a great opportunity for a candidate to work in an innovative environment and grow within our business. The analyst is primarily responsible for providing excellent customer service by resolving inquiries from our sales/use tax Managed Returns customers. The successful candidate must be able to work in a fast-paced environment where balancing multiple priorities, attention to detail, analytical skills, critical thinking, and strong written and verbal communication skills are essential.

What Your Responsibilities Will Be

Customer Communication and Experience

Communicate regularly and effectively with customers, jurisdictions, and other internal teams as part of research and resolution.
Support taxpayers with their complex inquiries related to the Managed Returns service.
Take ownership of customer satisfaction and demonstrate empathy towards customer needs.
Set expectations and relay information clearly, especially during escalations.

Tax Return Preparation

Prepare, review, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings.
Detail and process-oriented jurisdictional returns set up on behalf of customers.

Workload Management

Manage workload effectively to meet strict filing deadlines.
Work collaboratively with all staff members and management.

Process Improvement and Support

Support in identifying areas of improvement and efficiencies in all compliance processes to better serve customers.
Assist in identifying and improving automation to serve customers across various market and tax verticals.
Support in QA related to sales and use tax content and form changes.
Provide critical troubleshooting and answers needed to reduce risk in the returns filing cycle.
Assist with implementation, training, and documentation, as well as coordinate training of junior-level employees.

What Youll Need to be Successful

Qualifications

Bachelors degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
Works during US business hours.

Skills

Strong analytical, research, and problem-solving skills.
Excellent written and verbal communication skills.
Self-starter with the ability to work independently while functioning as a team player.
Ability to prioritize and multitask to meet strict filing deadlines.
Ability to learn and adapt to different software applications and tools.
Ability to analyze, compare, evaluate, and reconcile data.
Must have advanced knowledge of Microsoft Office, including Excel (functions include Power Pivot, VLOOKUP, HLOOKUP, etc.).

Education

Bachelors degree in a relevant field; advanced degree preferred.

Employment Type: Full Time, Permanent

Read full job description

Avalara Technologies Interview Questions & Tips

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What people at Avalara Technologies are saying

3.4

Rating based on 7 Tax Analyst reviews

Anonymous · Finance & Accounting in Pune

Likes

Nothing much to say

Dislikes

I was terminated without any prior notice or valid reason.The company shows a severe lack of job security.Management was not transparent about performance expectations and feedback.