Manager - Partner Services

What Youll Do

The Manager, Partner Services leads and scales the partner services function in India. You will oversee three specialized teams:

1. Partner Engagement Desk: This team serves as the primary contact for partners, addressing both technical and non-technical inquiries related to our offerings, programs, and engagement processes
2. Partner Success (Certified Implementation Provider CIP): Focused on training, certifying, and ensuring CIPs, this team ensure partners are equipped to provide and implement our solutions maximizing success of our mutual customers.
3. Technology Partner Services: Dedicated to supporting technology partners, this team provides guidance for develop, and certification of partner-built integrations of Avalara products and services, including providing technical support and creation of integration guides

What Your Responsibilities Will Be

• You will oversee the execution of Partner Services, ensuring high levels of quality and efficiency.
• You will collaborate with global Partner Services teams to ensure coordination of effort and defining and revising processes.
• Work with our teams like strategic alliances, partner development, partner, support, and partner marketing to ensure a cohesive partner experience and to optimize service offerings.
• Monitor key performance indicators (KPIs) to track Partner Service levels, issue resolution times and overall partner experience.
• Engage with global Partner Services teams to facilitate team resource scheduling to ensure coverage on multiple continents.
• Streamline and enhance Partner Services processes, ensuring efficiency scalability, and a seamless partner experience.
• Collaborate with global Partner Services teams to develop strategies to train new team members for success.
• Be an escalation point for partner issues and work to resolve them.
• Collaborate with all partner-facing teams to develop strategies to keep partners informed about updates, best practices, and business developments.

• Contribute to the partner strategy by identifying opportunities to enhance partner engagement and lead mutual success.
• Identify opportunities for innovation and process improvements to strengthen partner relationships.
• Collaborate with all partner-facing teams to develop strategies to onboard, train partners for success.
• You will be reporting to Director, Partner Management

What Youll Need to be Successful

• Bachelors degree in engineering, operations, or a related field (Masters preferred).
• 6+ years of experience in technology operations or a related function within a SaaS or technology-.
• 2+ years of experience in people management
• Proficiency in CRM tools (e.g., Salesforce), partner portals (e.g, Mindmatrix), and support platforms.

#LI-Onsite

How Well Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

What You Need To Know About Avalara

We re Avalara. We re defining the relationship between tax and tech.

We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world.

We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We ve been different from day one. Join us, and your career will be too.

We re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

• Bachelors degree in engineering, operations, or a related field (Masters preferred).
• 6+ years of experience in technology operations or a related function within a SaaS or technology-.
• 2+ years of experience in people management
• Proficiency in CRM tools (e.g., Salesforce), partner portals (e.g, Mindmatrix), and support platforms.

#LI-Onsite

• You will oversee the execution of Partner Services, ensuring high levels of quality and efficiency.
• You will collaborate with global Partner Services teams to ensure coordination of effort and defining and revising processes.
• Work with our teams like strategic alliances, partner development, partner, support, and partner marketing to ensure a cohesive partner experience and to optimize service offerings.
• Monitor key performance indicators (KPIs) to track Partner Service levels, issue resolution times and overall partner experience.
• Engage with global Partner Services teams to facilitate team resource scheduling to ensure coverage on multiple continents.
• Streamline and enhance Partner Services processes, ensuring efficiency scalability, and a seamless partner experience.
• Collaborate with global Partner Services teams to develop strategies to train new team members for success.
• Be an escalation point for partner issues and work to resolve them.
• Collaborate with all partner-facing teams to develop strategies to keep partners informed about updates, best practices, and business developments.

• Contribute to the partner strategy by identifying opportunities to enhance partner engagement and lead mutual success.
• Identify opportunities for innovation and process improvements to strengthen partner relationships.
• Collaborate with all partner-facing teams to develop strategies to onboard, train partners for success.
• You will be reporting to Director, Partner Management