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Engaged Employer

Avalara Technologies

Compare

3.5

based on 271 Reviews

111 Avalara Technologies Jobs

Customer Account Manager

Avalara

3.5

based on 271 Reviews

9-13 years

₹ 40 - 41.5L/yr (AmbitionBox estimate)

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Customer Account Manager

Avalara Technologies

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Recruitment Portfolio Management Wellness Strategic Planning Sales Process Customer Satisfaction

+ 3 more

Job Description

What Youll Do

We are looking for an Account Executive to manage a large portfolio of new and small business customers in our SaaS Sales team. You will focus on driving Annual Recurring Revenue (ARR) growth and maximizing customer satisfaction and retention at scale. With a high ratio of accounts, organized person who can engage on revenue opportunities without the time for in-depth, strategic planning on each account.

Responsibilities:

Customer Portfolio Management at Scale: Manage a high volume of new and small business accounts, efficient service to ensure customers understand and gain value from their investments. Develop professional relationships across your portfolio, with a focus on maximizing engagement and retention.
Increase Sales Growth: Exceed sales targets by developing a high-velocity sales process tailored to new and small business customers. Identify cross-sell and upsell opportunities, focusing on value features and products that meet customer needs. Maintain a flow of customer interactions to build a scalable pipeline, ensure rapid response times, and achieve results against set quotas.
Scalable Account Execution: Implement standardized account plans designed for volume, focusing on efficient onboarding, rapid response to customer inquiries, and delivering value with minimal turnaround time. Conduct product presentations, webinars, and calls to increase awareness of available solutions. Ensure each customer interaction is and impactful, even within time constraints.
Customer Engagement: Address customer pain points and goals promptly, offering product solutions tailored to new our needs. Check in to assess satisfaction, troubleshoot, and uncover additional revenue potential without account customization.

Collaboration: Collaborate with our teams, including Customer Success and Marketing, to provide a cohesive customer experience and use resources across accounts. Be a bridge between customer needs and our teams to support customer satisfaction at scale

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Accounts Manager roles with real interview advice

What people at Avalara Technologies are saying

Customer Accounts Manager salary at Avalara Technologies

reported by 4 employees with 9-13 years exp.

₹30 L/yr - ₹44 L/yr

546% more than the average Customer Accounts Manager Salary in India

View more details

What Avalara Technologies employees are saying about work life

based on 271 employees

72%

80%

71%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Avalara Technologies Pune Office Location

View all

Pune (1)

Pune, Maharashtra Office

Headquarter

7th floor, Amar Sadanand Tech Park (ASTP, Sadanand Estates, Baner Rd, opposite AMAR BUSINESS PARK, Veerbhadra Nagar, Baner Pune, Maharashtra
411045