Global Operations Support Executive

Job Title : Global Operations Support Executive

Location : Mumbai Nahur

Department : Global Customer Experience

KEY RESPONSIBILITIES:

• Manage & execute all phases of the implementation process regarding operational workflows.
• Take ownership of ensuring all operational tasks in the project plan are executed.
• Ensure effective communication & manage expectations with ATPI departments & Network Partners.
• Identify any areas of concern regarding any operational processes and communicate with GI Manager for escalation to client or commercial team.
• Ensure an effective handover takes place with Operational teams.
• Manage multiple resources ensuring timelines and deliverables are met
• Ensure all departments, locations and brands deliver consistency where relevant
• Proactively participate and attend departmental team meetings as and when required
• Ensure your own personal training and development is achieved in line with business needs
• Ensure company profiles (bars) are created within given timelines and that all client relevant information, Loyalty numbers, travel tracking etc. are included.
• Ensure all operational teams follow requested testing protocols and that test data is visible where expected.
• Ensure any workflows e.g. NEON, Smart Flows, Unity, Amadeus scripts are tested and understood by all operational teams.
• Join internal calls lead by GI Manager to ensure operational workflows are communicated effectively.
• Ensure details of operational set up and workflows are included in the GI Managers final pre-go live communication.
• Manage Sabre operational support tasks

COMPETENCIES:

• Minimum of 3 years travel industry experience within Operations.
• Experience of handling customers at all levels
• Highly organized, focused attention to detail and quality orientation
• Strong Sabre and Amadeus skills mandatory
• Positive established relationships in multiple departments and regions would be a benefit
• Comprehensive understanding of travel management company operations from front line to online booking through to reporting data.
• Self-confident with the ability to inspire confidence in others
• Relates well to all levels of personnel both inside and outside the organization
• Proven evidence that builds rapport easily, builds constructive and effective relations, and can use diplomacy and tact
• Ability to multi-task and manage multiple projects
• Ability to influence without direct authority, effective-management and motivation skills
• Commitment to delivering a consistently high quality of service, exceeding client expectations
• Ability to adjust behavior to handle different clients and understand their needs
• Ability to be culturally aware and mindful of different working practices
• Excellent interpersonal skills
• Highly resilient remaining calm and stable under pressure
• Ability to think logically, use creativity to solve problems, lateral thinker and ability come up with solutions
• Excellent administration, planning and organisational skills
• Excellent numeracy/analytical skills makes rational, realistic, and sound decisions
• The ability to work to deadlines and prioritise own workload
• A positive, proactive attitude, flexible approach, and enthusiastic manner
• Positive self-starter who has a real desire to exceed customers' expectations

Desired Candidate Profile

• 3-8 years of experience in back office operations or related field.
• Strong analytical skills with ability to analyze complex data sets.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently as well as part of a team environment.
  

Interested Candidates can share their resume to manisha.kudwe@atpi.com