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Staff Associate Work Center Tech Supt
AT&T
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Expertise in Performing network triage at Tier 1.5
- Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action.
- Responsible for all Customer Call receipt
- Call receipt (first point of contact for Customers for problem recording)
- Customer verification
- Call problem validation and documentation
- Initial technical problem analysis during Live Call handling
- Ensure Pro-active network monitoring
- Customer Alarm Tracking System alert monitoring and trouble ticket generation
- Problem diagnostics
- Initial Customer call
- Ticket Management
- Status customer on a regular basis
- Work with internal support groups and recommend diagnostic tests based on degree of service impairment
- Access provider management and associated escalations
- Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalization and testing plans.
- Escalate ticket according to process based on the established intervals.
- Network troubleshooting/engineering experience
- Strong Knowledge Cisco Juniper Routers/Switches, routers
- Experience in LAN Switching, routing
- Very Good Knowledge on LAN and WAN networks, circuits
- Knowledge on WAN/LAN Technologies Cisco, Juniper - Switches, Routers, WLC, WAPs, . Load Balancers, Firewalls, WAN Circuits, Call manager,
- VoIP Call Manager skills Cisco, Nortel, Avaya - Call Forwarding, Caller ID s/CNAMs, Hunt Groups, Conferencing features, Time of day routing, Call groups, Call monitoring, audio and/or application-related issues, account issues.
- Excellent communication skills (verbal written, technical interpersonal)
- Excellent telephone manner
- Excellent problem solving skil
- Highly skilled in the use of PC systems and applications
- Resourcefulness and flexibility, 24X7 working environment. Predominantly US Business hours
- Ability to work well in a team
Employment Type: Full Time, Permanent
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Rating based on 11 Staff Associate
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Anonymous · Engineering - Software & QA
in Chennai
You can learn anything inside AT&T.
- Salary - Excellent+5 more
They are not giving importance to culture, activities and fun.
Staff Associate salary at AT&T
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